Sales Department Concierge - New Country Motor Cars - Mercedes-Benz
Hartford, CT
About the Job
New Country Motor Cars Group is looking to add another Sales Concierge to our growing team. Our vehicles are built with a variety of amazing technologies and features. Every Sales Concierge maintains a high degree of product and technology knowledge, including information about product features, smartphone applications and available resources.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Ensuring that the pre-delivery has been properly performed and the vehicle is ready for the guest.
- Setting a proper expectation for the length of delivery.
- Mastering all vehicle product knowledge prior to delivery for the customer.
- Personalizing the vehicle delivery to the customer's needs.
- Delivering an exceptional Lexus experience.
- Overseeing the guest's first real interaction with their new car.
- Utilizing all resources and applications to assist in product information support.
- Providing smooth transition to the Delivery Specialist for future needed information or to resolve concerns.
- Maintaining a collection of product information and resources to assist in explanations.
- Following up with customers to ensure satisfaction with delivery and to build a long-term relationship
Qualifications
- Strong, positive work ethic, and an interest in a long-term position.
- Professional appearance and impeccable professional integrity.
- Valid drivers license & clean driving record
- Customer Service and Technology Experience a plus.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source : New Country Motor Cars - Mercedes-Benz