Sales & Customer Service Representative - Talent HACS

About Us:

At Talent HACS, we connect exceptional talent with dynamic opportunities in the Home and Commercial Services sector. We are proud to represent a fast-growing, innovative call center specializing in delivering exceptional customer service and sales solutions. This client is committed to fostering a supportive, collaborative, and high-performing work environment where team members are rewarded for their hard work.

We are seeking motivated and experienced Sales & Customer Service Representatives to join their team. If you're looking for a role with excellent earning potential, schedule flexibility, and a company culture focused on growth and collaboration, this is the opportunity for you!

Job Summary:

In this role, you'll engage with customers, schedule service requests, and drive sales in a high-volume, fast-paced environment. You'll need to understand customer needs quickly, present tailored solutions, and thrive while working across multiple platforms. With a competitive starting pay of $16-$18 per hour (plus commissions and performance-based increases), the earning potential in this role far exceeds the hourly rate for driven individuals.

Key Responsibilities:

• Handle a high volume of customer interactions (100+ calls per day), including inbound and outbound calls, live chat, email, and text communication.
• Schedule service appointments, answer inquiries, and provide exceptional customer care.
• Utilize a consultative sales approach to convert potential leads into customers and achieve sales targets.
• Maintain accurate records in the CRM system and other platforms.
• Resolve customer complaints efficiently and professionally, balancing empathy with call control.
• Collaborate with team mentors and leaders to meet performance benchmarks.

Flexible Scheduling Options:

We understand that everyones availability is different, and we offer a variety of shifts to accommodate traditional and non-traditional schedules. While we cant guarantee your preferred shift, we encourage you to share your availability for the following options:

• Saturday - Wednesday: 9:00 AM - 5:00 PM (PRIORITY)
• Thursday - Monday: 1:00 PM - 9:00 PM (PRIORITY)
• Monday - Friday: 8:00 AM - 4:00 PM
• Monday - Friday: 9:00 AM - 5:00 PM
• Tuesday - Saturday: 11:00 AM - 7:00 PM
• Monday- Friday: 2:00 PM - 10:00 PM

This role is perfect for candidates looking for either a traditional or non-traditional schedule with some flexibility.

Qualifications & Skills:

• Experience:
  • At least 2 years of phone sales, telesales, or customer service experience.
  • Proven track record of meeting or exceeding sales quotas.
  • Experience handling high call volumes with multiple phone queues.
• Skills & Abilities:
  • Strong communication, negotiation, and presentation skills.
  • Ability to resolve complaints with professionalism and empathy.
  • Multitasking and proficiency in using CRM systems and relevant software.
  • Bilingual proficiency is a plus!

Compensation & Benefits:

• Starting Pay: $16 -$18/hour (Hourly base plus commissions).
• Performance-Based Increases: Opportunities for raises based on performance.
• Comprehensive benefits package, including:
  • 401(k) with company match.
  • Health, dental, and vision insurance.
  • Paid time off: 40 hours vacation and 16 hours sick leave (available after 180 days).
  • Flexible Spending Account & voluntary benefits (Aflac, critical illness coverage, etc.).
• Advancement Opportunities: Move through tiers (13) with added bonuses, mentorship roles, and leadership paths.

Cultural Insights & Values:

The company culture emphasizes collaboration, innovation, and excellence. Key highlights include:

• Weekly team calls and social events that foster a supportive work environment.
• A career-focused atmosphere where employees are valued for their contributions and ideas.
• A commitment to core values:
  • Integrity: Acting with honesty and strong moral principles.
  • Innovation: Embracing creative solutions to drive progress.
  • Customer Focus: Delivering exceptional service to meet customer needs.
  • Collaboration: Working together to achieve shared goals.
  • Excellence: Striving for the highest standards in all efforts.

Ready to Apply?

Take the next step toward a fulfilling career. Submit your application today and let us know your scheduling preferences!

For more information, contact us at careers@talenthacs.com.

Equal Employment Opportunity Statement:

We are committed to creating a diverse and inclusive workplace. Our client provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.