Sales/Customer Service Representative - Driving Academy

POSITION SUMMARY

The Sales Representative for Driving Academy is the face of our organization.  This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity.  The Sales Representative role will be responsible to follow through with prospects to close business in alignment with organizational goals.

ABOUT OUR COMPANY

We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day.  Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together.  Our core value of having Integrity is the backbone of our business and guides our hiring process.

PERFORMANCE OBJECTIVES 

• Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
• Builds and maintains a network of sources from which to identify new sales leads
• Maintains files/records and adheres to current document storage system policy
• ​​Field customer questions and complaints; when the issues is beyond the representative's knowledge or authority, forward it to the appropriate staff
• Ensures that appropriate actions are taken to resolve customer problems and concerns
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
• Instructs  new students procedures in the classroom and school
• Process purchase/sales invoices and related documents

• Maintains communication with existing and previous customers
• Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Maintain customer contact volume standards
• Master company knowledge of  services model
• Performs other related duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

• Excellent sales and negotiation skills
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in both verbal and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment

• Proficient with Microsoft Office Suite or related software
• Proficient with CRM software
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

EDUCATION AND EXPERIENCE 

• High school diploma or equivalent required
• Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
• Minimum 1 – 2 years of sales experience with progressive responsibilities preferred

• Fluency in multiple languages required; preferred languages will be specified

PHYSICAL REQUIREMENTS

• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 15 lbs
• Perform work with OSHA required PPE; Including COVID19 PPE 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

BENEFITS

• Health Insurance Stipend
• Paid Holidays
• Paid Vacation Days 
• Paid Sick Days
• 401(k) with 4% matching
• Employee Discount 
• Professional Training & Development Opportunities

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.  We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume!  For best consideration, include the job title and source where you found this position in the subject line of your email to hr@ cdldrivingacademy.org.  Already a Driving Academy candidate?  Please connect directly with your recruiter to discuss this opportunity.