Sales Coordinator - Mauna Lani

Situated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle – all complemented by Auberge’s intuitive and gracious service.

The base salary range for this position is $24.00 - $25.00 hourly.

Our Sales Coordinator is the gatekeeper for all sales and marketing systems and reporting needs. This role provides administrative support to the sales team, and handles the reporting and ongoing sales system updates. The ideal candidate is well-organized, analytical, a critical thinker and self-motivated. The successful candidate must be able to coordinate the daily needs of the remote and on-site sales team. He or she will be comfortable with guest-facing interactions, have strong written communication ability with clients, conduct face-to-face meetings with various departments on behalf of the remote sales team, and be proficient with technology. The ideal candidate will have the ability and desire to develop expert level proficiency in hospitality industry specific systems.

• Must be certified in Microsoft Office (specifically Excel) and proficient in Google Suite
• General understanding of Salesforce Amadeus fdc (Delphi)
• Work closely with sales managers and the group reservations team to prepare addendums as needed.
• Assist in the preparations of site inspections and on occasion participate in site inspections alongside or on behalf of the sales team
• Run GRC reports, pace reports, forecasting reports, prospecting reports and distribute accordingly
• Acts as the gatekeeper for all sales contracts, ensuring all details & deposit schedules are correct
• Works with the group sales managers to audit bookings and turn contracts definite
• Execute contract turnovers (ensuring all contract details are noted in Delphi and Opera PMS)
• Run Market Data reports as needed
• Facilitate weekly/monthly GRC pickup
• Assist with VIP/Site reservations on behalf of the sales team as needed (comps/discounted rates, comp activities, Opera notes)
• Attend Pre-Cons as requested by the sales and/or events manager
• Daily touch base with in-house planners as needed by the sales managers
• Keep current with all communication and hotel information
• Planner follow up (professional written/email, phone conversations, timely text, etc.) at the request of the sales team
• Assist sales managers in all capacities to ensure maximization of hotel room revenue and occupancy
• Maintain team production report and alignment of department revenue goals
• Create sales messaging via Canva and Groove Templates for the sales team in collaboration with marketing efforts
• Design and implement sales projects on a case by case basis (ex: mountain goat competition, kicker opportunities, prospecting/soliciting competitions, etc.)
• Assist with the preparation of pre-trip expense forms, trip reports, logging of Delphi activities on behalf of sales managers, etc.

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.