Sales Coordinator - IC New York Barclay - IHG

Since first opening its doors in 1926, the InterContinental New York Barclay has welcomed countless guests to enjoy a luxurious residential-style experience in the heart of the city. Originally constructed as part of the Grand Central Terminal expansion, our luxury hotel in Manhattan became one of four notable railroad hotels built to service the well-heeled men and women travelling to New York City. Its convenient location, directly above the railroad tracks, permitted the hotel the unique distinction of having its own platform in the basement, ideal for the upscale rail traveler who occasionally arrived by private train car. In addition to its Midtown East location, the hotel made an immediate impact with tenants and critics alike for its characteristic atmosphere of comfort and elegant domesticity. From that moment, The Barclay began to write its history as the hotel of choice for those looking to take respite in this stately residential hotel of international prestige.

Today, the InterContinental New York Barclay remains Manhattan’s preeminent luxury hotel in New York City after undergoing the most ambitious restoration in its history. Combining sophistication and contemporary design, while staying true to its original Federalist style details, The Barclay exudes confidence and warmth, delivering the same residential feel with modern comfort and flexibility introduced to the world in 1926.

Our hotel boasts over 700 guest rooms, including 32 unique suites, and 20,000 square feet of meeting space. Our Club InterContinental combines personal service and exclusive privileges to make our guests stay extra special. And as the city continues to evolve, so does The Barclay, with spectacular renovations and sustainability initiatives. 

About InterContinental at IHG: 

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Be a part of New York City history. Be a part of InterContinental New York Barclay. 

JOB OVERVIEW:

Provide administrative and sales support for the Sales & Marketing department.

DUTIES AND RESPONSIBILITIES:

• Lead for assigning group leads in Salesforce 
• Answer and respond to incoming calls to obtain lead details: dates, times, hotel room needs and meeting room requirements. 
• Perform administrative duties such as typing proposals, letters, contracts, etc.     
• Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 
• Promote team work and quality service through daily communication and coordination with other departments.   
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, etc.)
• Provide administrative support to specialty markets & sales department
• Run Transient Production Reports
• Walk Showrooms and VIP Arrivals 
• Site Visit Support
• Personalized Welcome Amenities for VIPs
• Running Arrival Reports in Opera 
• Need to have strong customer service and communication skills 
• Assist with special projects
• Other duties as assigned by Director 

This job requires ability to perform the following:

• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills
• Carrying or lifting items weighing up to 25 pounds
• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment

IHG is proud to have an award-winning workplace culture ranking named to Fortune 100 Best Companies to Work For in 2024. 

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $25.00 - $27.50 USD hourly. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans