Sales Coordinator - EVEN Hotel Midtown East - IHG

Role Purpose:

Provide administrative and sales support for the Sales & Marketing department.

Your Day to Day:

• Lead for assigning group leads in Salesforce 
• Answer and respond to incoming calls to obtain lead details: dates, times, hotel room needs and meeting room requirements. 
• Perform administrative duties such as typing proposals, letters, contracts, etc.     
• Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 
• Promote team work and quality service through daily communication and coordination with other departments.   
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, etc.)
• Provide administrative support to specialty markets & sales department
• Run Transient Production Reports
• Walk Showrooms and VIP Arrivals 
• Site Visit Support
• Personalized Welcome Amenities for VIPs
• Running Arrival Reports in Opera 
• Need to have strong customer service and communication skills 
• Assist with special projects
• Other duties as assigned by Director 

This job requires ability to perform the following:

• 1 – 2 years of previous hotel experience within operations or sales 
• A passion for hospitality and an excitement to learn
• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills
• Carrying or lifting items weighing up to 25 pounds
• Communication with customers, employees, and third parties
• Use of a keyboard to generate correspondence, reports, etc.