Sales Coordinator - Three Pillars

Sales Coordinator

Full Time | Day Shift

Pay rates starting at $18/hour
(increases based on experience)

Three Pillars Senior Living Communities is located in Dousman, WI. We are seeking caring team members willing and able to commit to our workplace values: Respect, Commitment, Fulfillment, Empathy and Fun!

The Sales Coordinatorplays a vital role by providing support and assistance for the sales functions. The SC will be the important initial point of contact when prospects, residents and families come into the sales area or call on the phone. Support duties include assisting with special events including information session coordination, database management and communications efforts for new and existing residents.

What will I do as a Sales Coordinator?

• Interface with prospects, residents and families on sales projects, programs, and initiatives in a pleasant and professional manner, always presenting a positive image of the community.
• Direct visitors coming to Welcome Center to desired locations throughout campus, as necessary.
• Organize, coordinate and oversee logistics for sales and marketing events specifically information sessions and marketing events as directed by Director of Sales. Track and maintain RSVP's for these events.
• Manage and maintain, as the administrator, the databases for the sales teams in a manner that ensures the integrity and accuracy of the data and maximizes sales success, including updating records (contact and demographic information, duplicates, deceased or inactive prospects, etc.), serving as the point person for list management and execution for mailings and e-communications, and generating sales reports.
• Assist in the preparation and distribution of sales and marketing reports on a daily, weekly, or monthly basis to the designated distribution list to track key trends and performance measures for the department. Process incoming and outgoing mail.
• Organizes, processes, tracks and maintains records of all billing, invoices and expenses for the department
• Oversee the internal procedures for the sales department including waitlist, contracts, and agreements.
• Coordinate with Sales and Business Office departments to establish profiles and upload documents in Electronic Medical Records database. Process Future Resident deposit checks in a timely and accurate manner.
• Maintain organized, accurate and easy to locate files.
• Interface with marketing for updating and cleaning of lead base and purchased mailing lists.
• Ensure the Sales/Welcome Center has an attractive and neat appearance and maintain the hospitality supplies needed to greet and meet with prospects. Report to maintenance and housekeeping any concerns with the Sales/Welcome Center and models. Research potential prospects and maintain their files with up-to-date data. Communicate researched data to Sales Associates.
• Help coordinate newsletters and other materials as needed for marketing process.
• Ensure confidentiality of all prospects and any residents utilizing services.
• Meet and greet and potentially tour prospects under the guidance of the Director of Sales.
• Manage and triage inquiries under the guidance of the Director of Sales. Review initial web form submissions and make sure they are directed to appropriate individual/department.
• Assist with and support all move in and closing activities as needed.
• Order office supplies and postage, petty cash and other supply inventory.
• Following a move-in, prepare new resident folder for turnover to operations.
• Provides backup for Sales Counselors and Move-In Coordinator, whether through encouraging prospects, problem-solving or touring prospects.
• Meet with the senior living counselors concerning daily assignments, policies and procedures, assigned projects and meeting schedules.
• Complete other duties as needed and/or requested by Director of Sales or designee to align with the mission and vision of the organization.

What is required in the Sales Coordinator position?

• High school diploma or GED required.
• Bachelor's Degree preferred.
• Minimum of two years of experience working in nonprofit fundraising, sales, marketing, or events.
• Experience with management of database systems.
• Handle confidential prospect information with sensitivity, integrity, and accuracy.
• Strong time-management skills are highly desired, as are demonstrated research and problem-solving skills.
• Demonstrate strong organizational and analytic skills and able to prioritize workload.
• Excellent inter-personal, verbal, and written communication skills required.
• Proficiency with Microsoft Office, notably Teams, Word, Excel, Outlook, and Google applications.
• Able to maintain a positive attitude in a busy and sometimes stressful environment.
• Able to tactfully handle hostile or emotionally upset prospects, residents, staff, etc.
• Able to prioritize workload with little direction and work under tight time constraints.
• Able to exercise discretion and independent judgment in matters of significance.

Three Pillars cares for our Staff by offering many competitive and generous benefits and perks including:

• Excellent benefit options for part time & full-time employees including paid time off, retirement savings plans, and tuition reimbursement
• Comprehensive benefits for full time employees (30 + hours per week) including medical, dental, vision, FSA, company paid life insurance,and short- and long-term disability insurance
• Scholarship opportunities for high school & college students
• No and low-cost wellness programs including an on-site fitness facility and chair massages
• Weekend shift differential for all regular hourly employees
• Referral bonuses, employee assistance programs, and employee emergency loans
• Onsite conveniences including meal service and movie tickets
• Fun days planned by an employee committee, featuring games, resident-judged contests, casual days, and more!

Since 1905, we've helped thousands of families and residents while focusing on our values of Respect, Commitment, Fulfillment, Empathy, and Fun. We were just named one of the seven best Continuing Care Retirement Communities in America! Join our team and experience our community for yourself.

What makes Three Pillars Senior Living Communities unique?

At Three Pillars Senior Living Communities, sponsored by the Masonic Fraternity, our mission is to take pride in meeting the social, physical, and spiritual needs of older adults through high quality housing and services.

Three Pillars Senior Living Communities has served our community since 1905. We feel strongly about keeping families together, which is a driving principle and one of many benefits of our continuum of care model. We provide exactly what our residents need with a forward-looking approach within Independent Living, Assisted Living, Memory Care, Rehabilitation, and Long-Term Skilled Nursing. With campus renovations and expansion underway and even more planned through 2025, employees at Three Pillars are part of exciting growth and a promise for a bright future.