Sales & Convention Services Coordinator - Hilton Philadelphia at Penn's Landing

About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!Location Description:The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.Overview:

We are looking for a highly engaging, customer-focused individual to join our sales team as a Sales Coordinator. The successful candidate for this role will have a proven track record of providing exceptional service, be open to learning and leading by example, respond professionally and courteously to guests and team, as well as be there to support the team both personally and professionally.

The Sales Coordinator will be primarily responsible for supporting our Sales Team and ensuring that they have the tools, supplies, and resources that they need to deliver a service that sets us apart. They are responsible for creating a positive guest interaction that will build the guest's anticipation for their upcoming visit. They must also be knowledgeable in providing accurate information to our guests about the resort, and unique events going on during their stay.

If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with world-class property.

Your Role:

• Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
• Manage Group Room Blocks, cut off dates, block clean up, group pick up.

• Input Group Rooming Lists and Reservation Changes.
• Manage Electronic Reader Boards. Create slides with all event information and upload it to the website.
• Manage Turnover process for new events. Create PM accounts, make sure deposit traces and revenue is forecasted by managers, scan and create electronic file and forward to accounting.
• Create Sales & Catering kits and restock the supply area as appropriate.
• Check the office supplies and order supplies when necessary.
• Prepare Welcome Cards and amenities for VIPs.

• Send No-Show emails and 18-Day Resume list to all managers.
• Run all reports for EO & Resume meetings, for billing meeting and for EO & Resume meetings.
• Manage ECC. (Event Concierge Console): Add Meeting manager and Client.
• Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre- content cards, printing etc.
• Create EOs for all internal events or meetings.
• Meet with front desk manager weekly to go over Resumes, group information.
• Organize file cabinet for all files for bookings.
• Input all group Rooming lists, set up routing, build packages in Opera, create booking links.
• Planning manager for all courtesy blocks: Input traces in envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes and send group invoice.
• Coordinate with Group contact and keep communication for any changes made to groups, group updates, special requests etc. until event is over.
• Assist sales managers with all reservation changes.
• Run Group pick up meeting.
• Make sure all suites for VIPS are booked in advance.

Qualifications:

• Previous experience as a Sales Coordinator in a full-service hotel is a plus.
• Previous experience with a Hyatt Brand is a plus.
• Open to candidates with Front Office background.

 

Please be advised, that we are a large full-service hotel, and as such this position requires extended periods on your feet with frequent long walks around the internal areas of the hotel along with considerable physical activity continuously, up to and including entire shifts.