Sales Consultant / Installation Technician - Sacramento, CA at Lifeway Mobility Holdings LLC

Primary function:

The individual in this hybrid role will sell and provide our customers with home accessibility solutions and will be responsible for the installation of these solutions, including installation of stair lifts and ramps.

A qualified Sales Consultant must have relationship building skills that will enable them to build trust with potential customers. The consultant must have an understanding of the potential challenges that our customers face and be able to conduct an in-depth needs analysis for the customer. The sales consultant as a subject matter expert will be able to make recommendations and present solutions with purchase options.

In addition, in this role, the Consultant must have experience in residential or commercial installation of stairlifts and ramps and be able to competently install these products in a timely manner.

Essential functions:

Installation:

• Install, repair, and remove accessibility products including wheelchair ramps, stair lifts (straight and custom) and bathroom safety.
• Explain the installation, repair or removal to the customer and answer questions.
• Enter work order and inventory data.
• Pick up company vehicle and load up orders at your home location’s warehouse.
• Work on jobs throughout your home location’s service area (usually a 2-hour radius)
• 2 to 4 hours per job depending on job difficulty.
• Mostly work independently and occasionally as a two-person team
• Availability of over-the-phone technical installation and troubleshooting support while in the field.
• Provide excellent customer service to all customers; ensuring needs are met and asking for 5-star reviews.
• Collect required payments on completed service and installations.
• Model organizational mission, vision, values, and goals.
• Work toward department/location goals.
• Comply with applicable laws and regulations and company policies and standard operating procedures.
• Assists in warehouse and inventory management by communicating any inventory needs to supervisor, and by assisting in maintaining a clean, organized, and safe work environment. Accept deliveries, perform inventory counts as requested.
• Vehicles: maintain cleanliness and follow all speed limits and traffic signs.
• Familiar with operating a forklift.
• Leave job site clean as you arrived.
• Performs additional duties as assigned.

Sales:

• Meet with 2-3 clients and their families on a daily basis at pre-scheduled appointments.
• Conduct needs assessment of home and discuss with client recommendations that will enable customer to navigate activities of daily living safely and effectively, such as entering and leaving the home, moving from one level to another in the home, utilization of bathrooms, bedrooms, and other areas where movement can cause a fall.
• Present solutions to client and customers and demonstrate how these life changing solutions can be installed into the home.
• Utilize Lifeway tools and measurement protocols to determine feasibility of Lifeway products that are needed.
• Produce an estimate and proposal for customers.
• Handle objections and assist in purchase options, financing, rental options.
• Complete documentation for new clients and work with operations team to ensure we have all appropriate paperwork to set up a client for installation.
• Respond to client questions and concerns; assess Client needs, status, and tolerance issues, troubleshoot, and make recommendations as indicated or requested.
• Determine eligibility for any assistance.

Supervisory Responsibilities:

• None

Required Education, Experience, and Skills:

• Knowledge, understanding, and compliance with local and federal regulations.
• At least three years’ experience in residential or commercial installation of stair lifts and ramps strongly preferred.
• Mechanic License helpful but not required.
• Must be able to work in ERP and other company software system.
• Strong customer focus and communication skills
• Recent in-home sales experience preferred.
• Must maintain company and employee confidentiality at all times.
• Must maintain professional boundaries at all times.
• Ability to remain calm and professional in stressful situations.
• Attention to detail.
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills
• High school diploma or GED
• Ability to pass drug test, motor vehicle record check, and background screen.
• Ability to drive company vehicle to various client sites and work flexible hours as needed to complete jobs.

Physical Requirements and Working Conditions:

• This job is performed both inside and outside, in summer and winter; conditions are typical for outside physical work.
• Employees will be required to use various hand tools; noise is typical of a construction site.
• Employees may be working at a height, depending on the job.
• Ability to lift 75+ lbs.
• Ability to lift above head and maintain position for short periods (frequent overhead work)
• Ability to work in both indoor and outdoor environments year-round.
• Ability to climb ladders, crouch, and occasionally work in confined spaces and at heights.

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility is an Equal Opportunity Employer

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