Sales Associate Housewares - Ace Hardware

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Hardware Longmont, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Position Summary

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Ace Hardware Longmont is to Amaze Every Customer Every Time. Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.

Essential Duties and Responsibilities

● Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned areas and assist with other areas as necessary: Keep clean, organized and fully stocked.

● Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude. Move with a sense of urgency while paying attention to the details.

● Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.

● Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.

● Restock merchandise displays as needed, watch end caps and side wings.

● Handle special orders for all non-stock items. It always takes two associates to say “No.” Never tell a customer no without checking with another team member.

● Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.

● Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.

● When you are not with a customer, cleaning or completing assigned tasks, stand in a main aisle to get the best view of customers coming into your department. Walk up and down the main aisles to be sure customers are being assisted in all departments. Avoid personal conversations with co-workers on the floor.

● Serve Customers in assigned departments, and storewide, and provide needed advice or information, greet customers as soon as you encounter them.

● Demonstrate the S.A.L.E.S. process

● Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)

● Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.

● Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.

● Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.

● Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.

● Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

● Always wear your radio and headset in order to effectively communicate with other associates or management.

● Respond to team member questions and phone calls as needed.

● Assist customers with large or heavy items as needed.

● Offer customers a red basket or cart for their shopping use.

● Assist in the training and development of peers.

● Respond to requests for back up cashier as needed.

Job responsibilities may change based on the needs of the business.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must lift up to 50 lbs.

Click through and start your journey with us now!

Our family has been helping the Longmont community with their hardware and garden needs since 1990. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs like us. We are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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