Sales Associate - Heartis Buckhead

Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our “Culture Keepers,” employees thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent experiences for our residents. 

The Sales Associate is responsible for assisting the Director of Sales & Marketing in actively acquiring and managing short- and long-term leads. These responsibilities include handling all telephone, walk-in, and inbound mail inquiries; qualifying prospects; converting qualified leads to tours; converting tours to deposits; and, assisting with move-ins in accordance with established procedures. The Sales Associate is also responsible for the smooth transition of a new resident into the community. The Sales & Marketing Assistant will maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.

Responsibilities: 

Greet and assist residents, families, guests, staff and visitors at the reception desk and respond appropriately to all inquiries about the community.

As directed, handle all inbound telephone, walk-in and mail inquiries including completing the inquiry information form, entering inquiry information into AL Wizard and follow-up correspondence

Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process.

Give community tours as a backup to the Director of Sales & Marketing and provide marketing information in accordance with the marketing process.

Follow-up with all qualified inquiries in a timely manner. Coordinate inquiry follow-up activity with Director of Sales & Marketing.

Assist the Director of Sales & Marketing in implementing plans to acquire leads, manage leads and increase census. 

As assigned, serve as a liaison for residents and family members new to the community. Work to ensure that all new residents have a smooth transition by creating welcome signs; introducing the new resident to key community staff; planning and hosting new resident parties/luncheons; introducing new residents to other residents, training new residents on the community’s emergency call system; scheduling the new resident’s showers, laundry, housekeeping and other internal tasks; assigning the new resident a table/seat in the dining room; and any other tasks assigned.

Walk the community tour route at the start of each day to ensure that the community is ready for daily tours.

Assist the Director of Sales & Marketing and Business Office Manager in preparing routine and special AL Wizard reports as requested and/or as required.

Assist, as requested, with the preparation and processing of all required information necessary to complete a successful move-in. 

Qualifications: 

• High school diploma, college preferred.
• At least one years’ experience in long-term care industry.

Benefits: 

In addition to a rewarding career and competitive salary, Integral offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V