Sales Application Specialist - Lifelancer

The Sales Application Specialist supports the sales team in selling, presenting, project managing, and implementing Natera’s prenatal education tool through accounts’ EMR systems. This role requires broad interaction with Natera’s EDI personnel, sales team, client stakeholders, and vendor resources to ensure successful implementation and ongoing support.

Primary Responsibilities

• Assist in selling and managing the implementation of prenatal education tools, running analytics post-go-live to ensure workflows are effective and monitoring account growth.
• Provide field support for existing prenatal education accounts to address ongoing needs.
• Coordinate and execute key tasks, including:
• Collaborating with the sales team on new prenatal tool requests.
• Managing projects with the internal EDI Team.
• Providing training and on-site customer support for new implementations.
• Identifying existing EMR interface issues or improvement opportunities and providing feedback to clients, vendors, the EMR team, Sales, and Operations.
• Analyzing EMR utilization data and working with clients to increase electronic order rates.
• Working closely with the EDI Team on key EMR initiatives and product updates.
• Perform other duties as assigned.
• Regularly handle PHI (Protected Health Information) in compliance with HIPAA regulations. Complete all required training related to HIPAA, security, and company policies within the first 30 days of hire and maintain compliance.
• Pass a post-offer criminal background check.
  

Qualifications

• Bachelor’s Degree or Associate Degree required.
• Minimum of 2 years of relevant experience, preferably in the medical field or laboratory space.
• Strong knowledge of EMR systems, lab workflows, and client workflows.
• Proficiency in Excel; Salesforce experience preferred.
  
  

Knowledge, Skills, And Abilities

Technical and Analytical Skills:

• Proficiency in analyzing complex data to monitor workflows and identify growth opportunities.
• Knowledge of EMR systems and their integration with lab and client workflows.
  
  

Customer Service And Communication

• Exceptional customer service skills with the ability to present tools and train accounts effectively.
• Excellent verbal and written communication skills for diverse audiences, including clients, commercial teams, and senior management.
  
  

Personal Attributes

• Strong attention to detail and organizational skills.
• Self-motivated with the ability to work independently and collaboratively.
• A curious mindset with a drive to dive deeper for understanding.
  
  

Physical Demands & Work Environment

• Duties performed in a remote/field setting, with regular computer use.
• May require working outside normal business hours occasionally.
• Requires travel up to 70%.
  
  

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For More Information

• BBB announcement on job scams
• FBI Cyber Crime resource page