Sales Administrator/Showroom Coordinator - Wilmington Awning, Shutter & Shade
Wilmington, NC 28403
About the Job
We are seeking a dedicated Sales Administrator/Showroom Coordinator to provide excellent support to our sales team and customers. Your daily job duties include preparing pricing documentation and proposals for customers, scheduling customer installs, assisting the sales staff in completing customer paperwork and calendar management, and leading customer follow up. This role also supports our showroom by engaging in a professional manner with customers while in the showroom, being a subject matter expert on our products and their features, and maintaining showroom cleanliness and presentation at all times. We prefer candidates who have at least one year of experience in administrative roles, showroom/retail experience is a plus.
At Wilmington Awning, we specialize in the installation of stationary and retractable awnings, canopies, decorative shutters, storm shutters, shades, clear curtains, and exterior screens! We are on a quest to lead the Home Improvement industry by Delivering the Worry-Free Lifestyle Our Neighbors Deserve.
Duties and Responsibilities:
- Schedule appointments and workflows for sales to follow up.
- Call 24 hrs before appt to remind new client.
- Send new client guide.
- Assist with order preparation and verification.
- Be able to create and revise a quote if needed.
- Assist with scheduling of installations and call to remind about installations 24 hrs prior and moving of furniture.
- Assist with issues if install is not completed.
- Send follow-up thank you once install complete.
- Assist with weekly client updates if needed.
- Process orders via email and phone and check orders and invoices for accuracy.
- Contact clients to obtain missing information or answer queries.
- Update sales and customer records.
- Generate monthly sales reports.
- Responsible for reception / phone coverage, taking messages, answering calls and directing inquires. Greet clients and be courteous & professional at all times.
- Create and maintain an inviting showroom by maintaining cleanliness and presentation.
Requirements and Qualifications:
- High school diploma or equivalent; bachelor’s degree preferred.
- 1+ year of experience as a Sales Administrator or other administrative role.
- 1+ year of experience in a showroom/retail setting is preferred.
- Proficient with CRM software and Microsoft Office.
- Strong knowledge of sales performance metrics and KPIs.
- Outstanding organizational and multitasking skills.
- Able to prioritize work and succeed under deadlines.
About Wilmington Awning, Shutter & Shade:
Wilmington Awning, Shutter & Shade, Inc. is your go-to source for high-quality awnings, shutters, curtains and hurricane protection systems customizable to any home or business. We’re a family owned and operated company since 1977, providing service in Wilmington, Hampstead, Southport, Leland, Myrtle Beach, Topsail Beach, Wrightsville Beach, Morehead City, and more! Each product is custom-tailored to your needs and installed by our professional team
Source : Wilmington Awning, Shutter & Shade