Sales Administrative Assistant - Independent Alarm
Pennsauken, NJ 08109
About the Job
Role Overview
We are seeking a dynamic and organized Sales Administrator to join our team and provide essential support to our Sales Manager and Sales Team. The Sales Administrator will play a crucial role in streamlining sales processes, managing administrative tasks, and fostering positive customer relationships.
Status: Full-Time, Non-exempt
Key Responsibilities
Administrative Support
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Assist the Sales Manager and Sales Team with day-to-day administrative tasks, including but not limited to scheduling appointments, managing calendars, and preparing sales documents and presentations.
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Maintain accurate and up-to-date records of sales activities, customer interactions, and relevant documentation.
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Coordinate logistics for sales meetings, presentations, and events, ensuring everything runs smoothly and efficiently.
Customer Relationship Management
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Serve as a point of contact for customers, addressing inquiries, resolving issues, and providing exceptional customer service.
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Follow up with customers to gather feedback, address concerns, and ensure satisfaction with our products and services.
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Assist in maintaining customer databases and CRM systems, ensuring all information is accurate and current. Experience with Salesforce CRM is preferred.
Sales Support
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Provide support to the Sales Team in preparing sales proposals, quotes, and contracts.
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Assist in the preparation of sales reports, forecasts, and analyses to track performance and identify areas for improvement.
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Collaborate with the Marketing Team to develop sales collateral and promotional materials as needed.
Team Collaboration
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Foster a collaborative and positive work environment by effectively communicating with team members and providing support as needed.
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Coordinate with other departments such as Operations and Customer Service to ensure seamless execution of sales processes and customer satisfaction.
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Contribute ideas and suggestions for improving sales strategies, processes, and overall team performance.
Qualifications
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Previous experience in a sales support or administrative role, preferably in the security or technology industry.
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Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Experience with Salesforce CRM is highly preferred.
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Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
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Strong communication and interpersonal skills, with a customer-centric approach.
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Detail-oriented with a high level of accuracy in data entry and record-keeping.
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Ability to work independently as well as part of a team in a fast-paced environment.
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Flexibility and adaptability to changing priorities and deadlines.