Sales Account Manager - Mastech Digital

Key Account Manager - (semiconductor or photonics manufacturing)

PERMANENT

Salem, NH

The Key Account Manager will be responsible for managing the ongoing business relationships with Key Customer Accounts while developing and executing a multi-year strategy to further enhance value add to the customer and maximizing the account’s impact through targeted relationship development and opportunity identification.

This full-time, exempt remote-based role will report to the Vice President, Sales & Marketing.

ESSENTIAL FUNCTIONS:

• Develop and implement Sales, Pricing, and Product plans to achieve market share leader in all markets, while continuously increasing profitability and market share
• Strategic, Revenue, and Bookings forecasts are developed for the current fiscal year as well as the following fiscal years
• Market/customer requirements and trends are identified and communicated to Sales, Marketing, Manufacturing and Engineering Operations.
• Translate new and emerging markets into strategic plans to position the company as the market leader
• New product opportunities are identified, and clear direction and leadership is provided to cross functional team(s) regarding global account strategy, team member responsibilities and expectations.
• Strategic account plans are developed, implemented, and reviewed to maximize growth & customer satisfaction
• Develop influential network on all levels and dimensions with a focus on strategic relationship development planning to drive growth.
• Develop, Deliver and Negotiate proposals leading to profitable closings
• Manage a multi-million dollar major account business.
• Presentations are prepared and given to customers, management and key operations personnel on market planning, analysis, and future product development
• High overall customer satisfaction is maintained
• Competitive Benchmarking is performed to assure accurate knowledge of market size, SWOTS, key competitors and their strategies.
• Cross-functional team of sales, engineering & manufacturing are coordinated to deliver high performance, cost effective solutions to targeted accounts
• Communication with department teams and Senior Management is timely and consistent
• Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results

SKILLS & ABILITIES:

• 10+ years of experience in B2B sales/account management with strong focus on technical sales and solution selling.
• Previous experience in semiconductor or photonics manufacturing.
• Experience in marketing and strategy.
• Highly systematic and conceptual thinking skills
• Experience calling on executive management of large multi-national companies
• Proven skills in strategic planning, product and global market development, market research, and marketing communications.
• Proven track record of delivering high performance and world class results
• Demonstrated sales and negotiating skills
• Demonstrated ability to cross functional teams and achieve results through others
• Experience with problem analysis and resolution at the strategic and functional levels
• Experience in laser products and laser component applications
• Experience with CRM, Word, Excel, Outlook, PowerPoint, Email.
• Excellent interpersonal, communication and presentation skills and ability to comprehend (including technical concepts) and communicate at a high level with customers, distributors, and principals at different purchasing and engineering levels
• Ability to deal effectively with differences of opinion, to influence, to draw ideas from others, and to negotiate and mediate
• Ability to anticipate and handle multiple priorities and complex/abstract issues

EDUCATION AND EXPERIENCE:

• BS in Engineering or Science discipline
• Masters in Business or Technical Master’s degree a plus.