Sales and Account Manager - Live PURE (PURE Gen Holdings, Inc.)

Job Summary:
The Sales and Account Manager is a central figure in delivering outstanding service and support to Brand Partners (BPs) and leaders. This IN-HOUSE role combines high-level customer service, sales support, and leadership development expertise to meet the needs of our BPs. As a liaison between customers, sales leaders, and corporate teams, the representative will ensure inquiries are resolved effectively while fostering growth, customer satisfaction, and loyalty.

Key Responsibilities:

1. Customer and Sales Support:
• Serve as the primary contact for BPs, providing assistance with product inquiries, rewards plans, sales orders, promotions, and events.
• Respond to inbound calls and emails with professionalism, clarity, and efficiency.
• Process sales orders, returns, recalls, and payments, ensuring accuracy and compliance.
• Perform outbound calls for customer satisfaction follow-ups and issue resolutions.

1. Leadership Development and Field Engagement:
• Provide training and support to BPs on business-building strategies, sales techniques, and product knowledge.
• Act as a mentor to sales leaders, guiding them in achieving their business objectives.
• Participate in events, meetings, and recognition activities to build and maintain strong relationships with BPs.

1. Strategic Initiatives:
• Collaborate with the Sales and Marketing teams to implement sales-driven campaigns, promotions, and initiatives.
• Monitor market trends, customer feedback, and competitor activities to inform strategy.
• Maintain and analyze sales data to identify growth opportunities.

1. Communication and Reporting:
• Provide daily updates to management on escalated issues, customer interactions, and key activities.
• Develop and share success stories and testimonials from BPs to inspire and educate the field.
• Ensure alignment and consistent messaging across teams and customer interactions.

1. Team Leadership and Collaboration:
• Lead by example with integrity, accountability, and a customer-first attitude.
• Assist in on-boarding and training new team members.
• Support cross-functional projects with compliance, marketing, and sales departments.

Keyword: Sales Support Team
Required Experience:

Requirements:

1. Core Skills:
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Strong organizational skills and ability to multitask in high-pressure situations.
• Knowledge of customer service principles and practices, including issue resolution and satisfaction tracking.

1. Preferred Skills:
• Experience with video editing, graphic design, or copywriting.
• Familiarity with dietary supplements and regulatory guidelines.

1. Experience:
• Proven experience in leadership development and supporting independent sales teams.

1. Education:
• High school diploma required; college education preferred.

1. Additional Attributes:
• High energy, flexibility, and the ability to adapt to changing priorities.
• Availability to handle after-hours requests as needed.

Benefits:

Job Type: Full-time

Pay: $45K - $55K

Expected hours: 40 per week, 8 Hour Shifts

• Occasional weekends for annual events

Benefits:

• 401(k) with Employer Contributions
• Employer Paid Life Insurance
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Accrued Time Off
• 8 Paid Holidays
• 4 Personal Days
• LivePURE products

From: Live PURE (PURE Gen Holdings, Inc.)