Summary:
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Responsibilities:
KEY RESPONSIBILITIES:
Under the direction of the Practice Manager successful candidate will:
- Provide daily direction and communication to employees so that external customers (i.e. patients vendors visitors) are treated in a timely efficient and effective manner. Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve facility operations efficiency and service to both internal (all other staff) and external customers.
- Interface with physicians nurse practitioners and other managers to ensure smooth coordination of scheduling and maximization of schedule adherence; provide input on local conditions identify needs and receives direction on real-time staffing increases or decreases. Approve schedules and work with other managers to communicate and fill schedules and handle exceptions.
- Establish clinical and administrative work procedures and processes that support organizational standards procedures and strategic directives.
- Provide performance feedback and coaching on a regular basis to each employee. Write and administer performance reviews for skill improvement.
- Be available for employees that experience work problems providing appropriate coaching counseling direction and resolution.
- Ensure employees have appropriate training and other resources to perform their jobs and develop additional skills. Respond to and resolve employee relations issues expressed by staff. Create and maintain a favorable working relationship with peer supervisors other employees to foster and promote a cooperative and harmonious working climate conducive to maximize employee morale productivity and efficiency / effectiveness.
- Address disciplinary and/or performance problems according to company policy. In conjunction with Human Resources prepare disciplinary actions and communicate effectively with employees on such actions and make effective/appropriate decisions relative to corrective action as required.
- Keep Practice Manager promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken.
- Project a favorable image of the organization to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor. Be a positive role model to direct and indirect reporting staff.
Other information:
REQUIRED QUALIFICATIONS:
- Minimum 3 years previous medical practice experience 1 year in a lead educator or supervisor capacity
- Experience supervising coaching and developing staff.
- Proven leadership experience: ability to develop and motivate a team; working knowledge of healthcare industry.
- Experience in a customer focused organization.
EDUCATION:
- RN LPN or MA degree/license/certification and/or equivalent medical operations management experience.
Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location: Saint Annes Hospital USA:MA:Fall River
Work Type: Full Time
Shift: Shift 1
Union: Non-Union
Test
Source : Brown University Health