SACM Software Analyst - Austin, TX - Capgemini
Austin, TX
About the Job
Job Title: SACM Software Analyst
Location: Austin, TX preferred. Would consider candidates with proximity to one of our other offices (Dallas, Atlanta, or Chicago)
Travel: limited. Ability to go into the office if required
Job Description:
We are looking for a SACM (service asset configuration managment) Software Analyst who has strong anlytical skills and is natural leader.
• Ensure CMDB Content is up to date, working directly with Data Owners & Stakeholders
• Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed areas required and coordinate remediation efforts as appropriate
• Ensure the data integrity and accuracy of information within the CMDB
• Review accuracy and completeness of CMDB data
• Facilitating/Improving Automation through Tooling Integrations with SCP, Customer and MSI data sources
• Provides backup and SACM resource availability for APM
• Collaborate with internal workstreams to improve processes and streamline operations
• Provides data analysis for existing CMDB data and makes recommendations for improvements
• Writes documentation for internal and customer/SCP facing processes
• Participates in currency activities to ensure documentation is aligned with processes and procedures as executed operationally
• Assists with training and guidance of team members as needed
• Acts as SME for the SACM process and advises other workstreams as appropriate
• Works directly with MSI tools to increase self-service through Service Catalog items
• Provides support and backup to the Team Manager as needed
What you Bring:
Required:
+ ITIL Certified (in accordance with Global and Local Contractual requirements)
+ Strong verbal and written communication
+ Proficient with office productivity tools: Microsoft Office Suite (i.e. Outlook, Word, Excel) and Collaboration tools (i.e. Teams)
+ Intermediate to Advanced skills in Excel
+ Detail Oriented, Critical Thinker, Time Management, ability to leading Multiple Priorities and the ability to communicate effectively with Customers, SCPs, DIR as well as internal staff
+ Thorough Understanding of the various roles/service management processes and their dependencies
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
About Cloud Infrastructure Services (CIS) :
CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.
Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
*LI-CV1
Job: _Infrastructure_
Organization: _CIS US MS_
Title: _SACM Software Analyst - Austin, TX_
Location: _TX-Austin_
Requisition ID: _075307_
Location: Austin, TX preferred. Would consider candidates with proximity to one of our other offices (Dallas, Atlanta, or Chicago)
Travel: limited. Ability to go into the office if required
Job Description:
We are looking for a SACM (service asset configuration managment) Software Analyst who has strong anlytical skills and is natural leader.
• Ensure CMDB Content is up to date, working directly with Data Owners & Stakeholders
• Assist with audits of CMDB data whenever necessary. Perform internal audits for the managed areas required and coordinate remediation efforts as appropriate
• Ensure the data integrity and accuracy of information within the CMDB
• Review accuracy and completeness of CMDB data
• Facilitating/Improving Automation through Tooling Integrations with SCP, Customer and MSI data sources
• Provides backup and SACM resource availability for APM
• Collaborate with internal workstreams to improve processes and streamline operations
• Provides data analysis for existing CMDB data and makes recommendations for improvements
• Writes documentation for internal and customer/SCP facing processes
• Participates in currency activities to ensure documentation is aligned with processes and procedures as executed operationally
• Assists with training and guidance of team members as needed
• Acts as SME for the SACM process and advises other workstreams as appropriate
• Works directly with MSI tools to increase self-service through Service Catalog items
• Provides support and backup to the Team Manager as needed
What you Bring:
Required:
+ ITIL Certified (in accordance with Global and Local Contractual requirements)
+ Strong verbal and written communication
+ Proficient with office productivity tools: Microsoft Office Suite (i.e. Outlook, Word, Excel) and Collaboration tools (i.e. Teams)
+ Intermediate to Advanced skills in Excel
+ Detail Oriented, Critical Thinker, Time Management, ability to leading Multiple Priorities and the ability to communicate effectively with Customers, SCPs, DIR as well as internal staff
+ Thorough Understanding of the various roles/service management processes and their dependencies
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
About Cloud Infrastructure Services (CIS) :
CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.
Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
*LI-CV1
Job: _Infrastructure_
Organization: _CIS US MS_
Title: _SACM Software Analyst - Austin, TX_
Location: _TX-Austin_
Requisition ID: _075307_
Source : Capgemini