SaaS Customer Community Manager -- Remote | WFH - Get It Recruit - Real Estate
El Segundo, CA 90245
About the Job
About Us
We're a rapidly expanding SaaS organization in the Public Sector, driven by our mission to empower those who empower others. At our core, we provide cutting-edge software solutions that streamline the entire employee lifecycle, from recruitment to retirement. Passionate about technology and dedicated to customer success, we foster an entrepreneurial atmosphere where innovation thrives.
Ranked among the top 50 fastest-growing private software companies in the U.S., we're seeking exceptional individuals to join our team and contribute significantly to our products, technology, and customer satisfaction.
What You'll Do
Community Strategy:
Craft and execute a comprehensive community engagement strategy aimed at enriching user experience, fostering knowledge sharing, and nurturing advocacy.
Engagement & Moderation:
Actively engage with and moderate our community platforms to ensure a positive, respectful, and constructive dialogue. Drive initiatives to boost participation and retention.
Support & Feedback:
Provide outstanding support within the community, facilitating peer-to-peer assistance and addressing inquiries directly. Synthesize community feedback to drive product improvements and enhancements.
Collaboration with Teams:
Collaborate closely with product, support, marketing, and sales teams to align community efforts with business objectives and product development plans. Leverage community insights to enhance customer success strategies.
Content Creation & Management:
Develop and curate a content calendar tailored to our community's interests and needs, including webinars, tutorials, blog posts, and user-generated content.
Events and Programs:
Plan and execute virtual and in-person community events such as Q&A sessions and product training to foster stronger connections within the community.
Analytics & Reporting:
Monitor community metrics and analyze engagement levels to gauge the impact of community initiatives on customer satisfaction and product adoption.
Manage & Mentor Staff:
Supervise team workflow, set clear goals, and provide constructive feedback and mentorship to ensure the team's success.
Who You Are
Attributes:
- Customer-Centric: Committed to enhancing the user experience.
- Proactive and Creative: A self-starter with a knack for creative problem-solving.
- Adaptable: Thrives in a fast-paced environment and embraces change.
Proven Experience:
- 3+ years in community management, preferably in SaaS or tech.
- Demonstrated ability to build and nurture online communities.
Communication Skills:
- Exceptional written and verbal communication skills.
- Ability to engage and inspire a diverse audience.
Technical Aptitude:
- Strong understanding of SaaS products and ability to convey technical concepts clearly.
Analytical Skills:
- Proficiency in analytics tools to derive insights and inform strategies.
Collaborative Spirit:
- Experience collaborating across teams to drive community initiatives.
People Management:
- Experience in employee supervision and mentorship.
Education:
- Bachelor's degree in Communications, Marketing, Business, or related field. Certifications in Community Management or Digital Marketing are advantageous.
What We Offer
- Competitive compensation
- Comprehensive benefits package for full-time employees
- Generous PTO
- 401K Matching
- 12-week Paid Parental Leave
- Opportunities for professional growth and career advancement
- Remote work options
- Inclusive and diverse work environment
We are committed to fostering an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
We're a rapidly expanding SaaS organization in the Public Sector, driven by our mission to empower those who empower others. At our core, we provide cutting-edge software solutions that streamline the entire employee lifecycle, from recruitment to retirement. Passionate about technology and dedicated to customer success, we foster an entrepreneurial atmosphere where innovation thrives.
Ranked among the top 50 fastest-growing private software companies in the U.S., we're seeking exceptional individuals to join our team and contribute significantly to our products, technology, and customer satisfaction.
What You'll Do
Community Strategy:
Craft and execute a comprehensive community engagement strategy aimed at enriching user experience, fostering knowledge sharing, and nurturing advocacy.
Engagement & Moderation:
Actively engage with and moderate our community platforms to ensure a positive, respectful, and constructive dialogue. Drive initiatives to boost participation and retention.
Support & Feedback:
Provide outstanding support within the community, facilitating peer-to-peer assistance and addressing inquiries directly. Synthesize community feedback to drive product improvements and enhancements.
Collaboration with Teams:
Collaborate closely with product, support, marketing, and sales teams to align community efforts with business objectives and product development plans. Leverage community insights to enhance customer success strategies.
Content Creation & Management:
Develop and curate a content calendar tailored to our community's interests and needs, including webinars, tutorials, blog posts, and user-generated content.
Events and Programs:
Plan and execute virtual and in-person community events such as Q&A sessions and product training to foster stronger connections within the community.
Analytics & Reporting:
Monitor community metrics and analyze engagement levels to gauge the impact of community initiatives on customer satisfaction and product adoption.
Manage & Mentor Staff:
Supervise team workflow, set clear goals, and provide constructive feedback and mentorship to ensure the team's success.
Who You Are
Attributes:
- Customer-Centric: Committed to enhancing the user experience.
- Proactive and Creative: A self-starter with a knack for creative problem-solving.
- Adaptable: Thrives in a fast-paced environment and embraces change.
Proven Experience:
- 3+ years in community management, preferably in SaaS or tech.
- Demonstrated ability to build and nurture online communities.
Communication Skills:
- Exceptional written and verbal communication skills.
- Ability to engage and inspire a diverse audience.
Technical Aptitude:
- Strong understanding of SaaS products and ability to convey technical concepts clearly.
Analytical Skills:
- Proficiency in analytics tools to derive insights and inform strategies.
Collaborative Spirit:
- Experience collaborating across teams to drive community initiatives.
People Management:
- Experience in employee supervision and mentorship.
Education:
- Bachelor's degree in Communications, Marketing, Business, or related field. Certifications in Community Management or Digital Marketing are advantageous.
What We Offer
- Competitive compensation
- Comprehensive benefits package for full-time employees
- Generous PTO
- 401K Matching
- 12-week Paid Parental Leave
- Opportunities for professional growth and career advancement
- Remote work options
- Inclusive and diverse work environment
We are committed to fostering an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.
Employment Type: Full-Time
Salary: $ 40,000.00 140,000.00 Per Year
Source : Get It Recruit - Real Estate