RV Resort Manager - Pechanga Resort & Casino
Temecula, CA
About the Job
RV Resort Manager
General Summary:
Under the general supervision of the Pechanga Development Corporation Executive Director, the RV Resort Manager is responsible for the day-to-day operations of the Pechanga RV Resort, including handling customer issues, supervision of team members, management of the property, approving financial transactions, and responsible for the financial performance.
Pechanga’s Core Values:
We are part of the Pechanga family. We take pride in our core values which are Pride, Passion and Professionalism.
We strive to meet our Pechanga Service Guarantees: Know your Pechanga, Exceed Expectations, Pride in Appearance, Build Relationships, Acknowledge all Guests
Pechanga Service Agreement:
RV Resort Supervisors are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated.
Duties and Responsibilities:
• Supervise and monitor the daily operations of the RV Resort in accordance with PDC expectations.
• Provide excellent customer service by handling guest complaints and resolving problems in a timely manner.
• Oversee the property (sites, pool area, buildings, surrounding areas, etc.) to ensure the RV Resort is in good working order and well maintained. Resolve emergency property maintenance issues in a timely manner.
• Proactively search out new ways to improve the daily operations of the business and share these ideas and supporting documentation with PDC.
• Determine proper operating levels and purchase supplies necessary to operate the RV Resort.
• Foster occupancy increases via marketing campaigns) creating e-mail blasts, utilizing social media, etc.)
• Provide assistance whenever needed and wherever needed (answering phones, making
Duties and Responsibilities (con’t)
reservations, etc.)
• Ensure timely completion of all projects and related tasks, in accordance with established procedures.
• Interview, hire, train, and terminate team members as needed.
• Provide direction and support to team members on job performance and ensure the team member’s performance appraisals and corrective action notices are completed and turned into Human Resources in a timely basis.
• Maintain confidentiality and integrity when accessing and compiling team member information.
• Foster an environment of effective communication and positive team member moral.
• Develop weekly team member work schedules based on historic occupancy and guest needs during office hours.
• Develop and implement departmental Standard Operating Procedures (SOP) and ensure team members are trained and performing according these SOP’s.
• Serve as a liaison between staff and management.
• Audit and reconcile daily financial information and paperwork.
• Interface and coordinate with various PRC departments as needed.
• Assist PDC in preparation of annual budget and manage monthly financial revenue and expenses.
• Prepare a weekly 5 x 15 report for PDC Management.
• Communicate the needs and concerns of the RV Resort in a timely, clear and concise manner to PDC, giving the information needed to successfully operate the business and manage team members.
• Oversee and ensure that all billable services, financial statements, adjustments, revenue, cash and cash equivalents are properly recorded, reported and accurately reflected in the reservation software and any other reporting methods. Thus, ensuring compliance with the requirements of the provisions of PDC internal controls, outside agency regulations and good business practices.
• Safeguard the assets of the company through monitoring and controlling labor, prevention of accidents, and preventing the misuse of company property.
• All other duties as assigned.
Education and Experience:
• High School Diploma or general education degree (GED) required.
• Minimum of three (3) years RV resort, hospitality, retail or related experience.
• Computer literate with extensive knowledge of Outlook, Word, and Excel.
• Strong organizational, leadership, and people skills.
• Point of sales and reservation management systems software experience a plus.
• Attention to detail and problem solving skills.
• Great interpersonal and organizational skills.
• Strong written and verbal communication.
• Basic math skills.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Under the general supervision of the Pechanga Development Corporation Executive Director, the RV Resort Manager is responsible for the day-to-day operations of the Pechanga RV Resort, including handling customer issues, supervision of team members, management of the property, approving financial transactions, and responsible for the financial performance.
Pechanga’s Core Values:
We are part of the Pechanga family. We take pride in our core values which are Pride, Passion and Professionalism.
We strive to meet our Pechanga Service Guarantees: Know your Pechanga, Exceed Expectations, Pride in Appearance, Build Relationships, Acknowledge all Guests
Pechanga Service Agreement:
RV Resort Supervisors are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated.
Duties and Responsibilities:
• Supervise and monitor the daily operations of the RV Resort in accordance with PDC expectations.
• Provide excellent customer service by handling guest complaints and resolving problems in a timely manner.
• Oversee the property (sites, pool area, buildings, surrounding areas, etc.) to ensure the RV Resort is in good working order and well maintained. Resolve emergency property maintenance issues in a timely manner.
• Proactively search out new ways to improve the daily operations of the business and share these ideas and supporting documentation with PDC.
• Determine proper operating levels and purchase supplies necessary to operate the RV Resort.
• Foster occupancy increases via marketing campaigns) creating e-mail blasts, utilizing social media, etc.)
• Provide assistance whenever needed and wherever needed (answering phones, making
Duties and Responsibilities (con’t)
reservations, etc.)
• Ensure timely completion of all projects and related tasks, in accordance with established procedures.
• Interview, hire, train, and terminate team members as needed.
• Provide direction and support to team members on job performance and ensure the team member’s performance appraisals and corrective action notices are completed and turned into Human Resources in a timely basis.
• Maintain confidentiality and integrity when accessing and compiling team member information.
• Foster an environment of effective communication and positive team member moral.
• Develop weekly team member work schedules based on historic occupancy and guest needs during office hours.
• Develop and implement departmental Standard Operating Procedures (SOP) and ensure team members are trained and performing according these SOP’s.
• Serve as a liaison between staff and management.
• Audit and reconcile daily financial information and paperwork.
• Interface and coordinate with various PRC departments as needed.
• Assist PDC in preparation of annual budget and manage monthly financial revenue and expenses.
• Prepare a weekly 5 x 15 report for PDC Management.
• Communicate the needs and concerns of the RV Resort in a timely, clear and concise manner to PDC, giving the information needed to successfully operate the business and manage team members.
• Oversee and ensure that all billable services, financial statements, adjustments, revenue, cash and cash equivalents are properly recorded, reported and accurately reflected in the reservation software and any other reporting methods. Thus, ensuring compliance with the requirements of the provisions of PDC internal controls, outside agency regulations and good business practices.
• Safeguard the assets of the company through monitoring and controlling labor, prevention of accidents, and preventing the misuse of company property.
• All other duties as assigned.
Education and Experience:
• High School Diploma or general education degree (GED) required.
• Minimum of three (3) years RV resort, hospitality, retail or related experience.
• Computer literate with extensive knowledge of Outlook, Word, and Excel.
• Strong organizational, leadership, and people skills.
• Point of sales and reservation management systems software experience a plus.
• Attention to detail and problem solving skills.
• Great interpersonal and organizational skills.
• Strong written and verbal communication.
• Basic math skills.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Source : Pechanga Resort & Casino