RV Park Lead Customer Service Associate - Wisconsin State Fair Park

West Allis, WI

About the Job

POSITION SUMMARY
The Wisconsin State Fair Park (WSFP) is seeking an enthusiastic, customer service-oriented, dedicated, and organized candidate to work as the Lead Customer Service Associate at our RV Park. Under the general direction of the RV Park Manager, this person is responsible for the guest experience, including, but not limited to registration, filling propane tanks, and using professional communication and service skills in all interactions with customers. This person will also be responsible for maintaining and updating customer information, payments, and all other tasks related to extended-stay customers and Wisconsin State Fair reservations.

EMPLOYMENT TYPE
This position is an unclassified, Dual-Limited Term Employment (LTE) position within the State of Wisconsin employment system, working an average of 40 hours per week throughout the calendar year. Annual hours worked will not exceed 2,078.

COMPENSATION & BENEFITS
The starting wage for this role will be $15 to $17 per hour, based on qualifications. A comprehensive fringe benefits package, including health and dental insurance, life insurance, and disability insurance is available after a minimum employment period is met. Annual hours worked will not exceed 2,078. Paid time off for vacation, holidays, etc. is not included as part of the benefits package.

WHO CAN APPLY
This position is open to all qualified State of Wisconsin residents who meet the outlined criteria.

ESSENTIAL FUNCTIONS

Take reservations and payment over the phone and in person, explaining all options available for booking
Accurately create and manage all extended stay reservations, following specific processes and procedures for payment schedules, agreements, and other forms necessary for extended stays
Greet and assist guests through the check-in and check-out processes
Perform lot checks and site inspections, submitting work orders as necessary
Balance daily sales (charge slips and cash register) accurately against daily report
Take initiative to resolve or find an acceptable resolution when a situation arises with an upset customer in order to provide quality customer service while adhering to WSFP RV Park policies, procedures, and rules
Post charges for sites, amenities, etc. to accounts and receive payment via check, charge or cash, dispensing accurate change as necessary
Oversee and assist in all front desk operations while delegating tasks and ensuring accurate completion of tasks
Maintain positive relationships with outside vendors, WSFP staff and RV Park guests
Maintain customer databases and clerical spreadsheets, ensuring they are accurate and up to date
Take initiative to maintain cleanliness and upkeep of RV Park office, facilities, and grounds
Fill propane tanks according to federal and state guidelines
Other duties as assigned

QUALIFICATIONS

Excellent oral and written communication skills and the ability to communicate effectively with customers, managers, supervisors, and other staff members
Exceptional problem solving and analytical skills with ability to effectively resolve complaints and handle grievances
Ability to work independently and take initiative to complete assigned tasks as well as identify and complete unassigned tasks to improve the RV Park
Excellent planning, organization, and delegation skills with the ability to prioritize while remaining flexible to changes
Ability to learn, adhere to, and clearly inform customers of policies and procedures
Previous experience using reservation software and basic knowledge in RVs or camping, preferred
Cash handling skills, considerable knowledge of mathematics and ability to balance daily reports against receipts
Proficient knowledge of and skill in using computers and Microsoft Suite
Ability to work an average of 10-11 shifts during each two-week pay period, including both weekend and weekday shifts as scheduled
Must possess a valid Driver License
Must be at least 18 years of age

SPECIAL NOTES
The candidate must be able to work all 11 days of the annual Wisconsin State Fair; for 2024 these dates are August 1 – 11, 2024. Prior to appointment to this position, the candidate will be subject to a comprehensive criminal background check.

TO APPLY
Please submit your resume and cover letter below. Application materials must be received by Sunday, May 5, 2024. The most qualified applicants will be invited to interview.

COMPANY DESCRIPTION
Wisconsin State Fair Park is a year-round entertainment venue, hosting activities, events, meetings and more throughout the four seasons. Home to the Exposition Center, Tommy G. Thompson Youth Center, the Milwaukee Mile Speedway, WI Products Pavilion, and many other facilities, hundreds of events are held at the Fair Park each year. Perhaps the most notable and certainly the signature event, the Wisconsin State Fair, welcomes more than one million Fairgoers over 11 summer days. Visit wistatefair.com for more information.

Wisconsin State Fair Park’s central location within the largest metro area in Wisconsin makes it a desirable place to work, live, and play. As a world-class city, Milwaukee and the Greater Milwaukee Area are full of opportunities galore for living, working, and playing. Visit discovermilwaukee.com for more information.

All Limited Term and Seasonal Employment Positions, including those for the annual Wisconsin State Fair, require Wisconsin Residency, as defined in § 6.10(1), at the time of application and throughout employment with Wisconsin State Fair Park.

Wisconsin State Fair Park is an Equal Opportunity Employer.

Source : Wisconsin State Fair Park