Runner, Court Records Investigation @ the Lowell Court Houses in MA - HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Role Purpose:

Court Runners will process requests in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work.

This is a Hybrid position - part of the work will be performed at the Lowell District Court House. Some work thereafter may be partially performed from home.

• The Court Runner will travel to courthouses to conduct research onsite to provide criminal or civil case information for the purpose of a Candidate’s background check
• Court Runners will use various criminal and civil court computer indexes, as well as engaging with court clerk staff when necessary to provide complete and accurate case information
• Court Runners will verify information provided by Candidates and will input case information into the HireRight WebCourt portal

Responsibilities:

• Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
• Quickly and effectively research and verify information provided by Candidates to ensure the screening process is completed in a timely manner
• Retrieves case information from indexes on computer or paper files
• Effectively communicates with court clerk staff to obtain necessary information to ensure court records reported are complete and accurate
• Provides status updates and ETAs for completion of requests
• Able to prioritize escalated client requests
• Ensure accurate and prompt turnaround on all reports
• Provide timely follow-up and follow through on all requests, reports, and escalations
• Pro-actively keep Supervisor informed of any issues regarding access to court systems, records, or  staff used to conduct research
• Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
• Ensure all actions comply with all applicable Data Protection legislations
• Assist team members and works as part of the team to ensure customers’ expectations are met
• Must have reliable transportation, and be able to travel to assigned court locations daily
• Must maintain clean driving record, and have valid driver’s license
• May assist with mentoring, training, and coaching of new team members within immediate team
• May assist in ad hoc projects as and when required

Education:

• Associate or Bachelors Degree in Criminal Justice or related field or applicable working experience in a related field preferred.
• High School Diploma or GED required

Preferred Experience:

• 2 years of experience conducting criminal or civil records research, or previous work in a court setting preferred
• Ability to work in a fast paced, but very structured and fact-driven environment/team
• Knowledge of word processing software (MS Word/Outlook)
• Excellent written and verbal communication skills
• Detail oriented
• Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
• Problem solving and troubleshooting

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

The annual salary range for this position is $37,440.00 - $45,760.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee