Runaway Homeless Youth (RHY) Coordinator - Good Shepherd Services

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

Benefits/Perks:

• Tuition Assistance Program
• Monthly MetroCards or travel reimbursement for use of personal vehicle will be provided to staff conducting home visits to families
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 

As a member of a multidisciplinary team, the Runaway Homeless Youth (RHY) Coordinatoris responsible for providing a full array of counseling, case management, advocacy, and group work services to residents of the Foyer, an innovative 40-bed residential and vocational program for young adults who are preparing to transition to living on their own once gaining job training, employment, and educational and life-skills competencies.

Reports To: Program Director, The Chelsea Foyer 

Location: 202 West 24^th Street, New York, NY 10011

Hours: 40/hours Non Exempt

Salary Range- 55k-60K Annually Based on Education & Relevant Experience 

Major Duties of Case Manager/Coordinator

• Oversee the diverse case management needs of approximately 4 residents funded through DYCD (RHY).
• Provide direct service, including individual counseling to residents weekly on site.
• Work with residents to develop and implement individualized action plans and goals based upon the specific service needs of the resident.
• Ensure that residents are meeting the expectations of their contract and support them as they develop life and work skills.
• Identify appropriate resources to assist young people on their journey to living independently.
• Ensure that residents are meeting the expectations of their contract and support them as they develop life and work skills.
• Assist young people with developing family or any other permanent connection with caring adults.
• Responsible for assisting residents develop healthy and appropriate recreational and social skills, budget management, etc.
• Ensure residents compliance with all program policies and procedures.
• Diffuse potential crisis situations and take appropriate action in resolving crises.
• Provide advocacy and assistance in making referrals to entitlements, legal assistance, providers for educational, vocational, medical, and mental health services as needed.
• Participate in regularly scheduled program fire drills. This requires having to climb five flights of stairs to ensure the evacuation of all 40 units and shared spaces. 
• While on shift alone, or with other staff, be able to work through emergencies, which place the participants and other staff members at risk.  Such emergencies include but are not limited to fires, gas leaks, earthquakes, power loss, city wide emergencies, etc.  This work includes communicating with security, staff and residents what the emergency is and what actions need to be taken.  Evacuating all 5 residential floors (25 unit total) including the shared spaces on the main floor and the cellar.  Assisting security with identifying that all participants and staff have been evacuated to the proper emergency meeting points.
• Be able to work shifts by oneself as scheduled on evenings, weekends, and holidays.
• Work with security staff to ensure that only appropriate visitors remain in the residence during designated visiting hours assuring the safety of residents
• Responsible for collaborating with program staff and staff from the various programs in which the residents participate.
• Responsible for recording progress notes as well as keeping appropriate case records and maintaining accountability to RHY and other government funding sources. This involves completing progress notes on the program database ETO (Efforts to Outcomes) as well as any RHY specific documentation in a timely manner on the Participant Tracking System (PTS), or other such city databases, as well as any additional specific documentation in timely manner. 
• Participate in casework, supervisory, staff meetings, and suggested trainings.
• Responsible for the intake process for future RHY residents, which would include providing orientation to RHY youth applying to the Foyer on a regular basis.
• Responsible for, monthly and quarterly DYCD reports as a means of reporting to DYCD.
• Responsible for providing aftercare services for three months to 4 RHY residents moving on from the Foyer, including monthly contact by phone and/or in person.
• Attend DYCD monthly meetings and report back to Foyer management team what was discussed.
• Participates in meeting with DYCD contract manager when site visits are conducted and provides information and/or feedback for follow up if a corrective action plan is necessary.  
• Supervise 2 full time Independent Living Counselors (ILC) and 1 RHY Case Manager including bi-weekly individual supervisory sessions, staffing, training and performance management:
  • Ensure that ILC and CM documentation is completed regularly and tracked in agency database Sales Force.
  • Review ILC Interdisciplinary Conference reports.
  • Ensure apartment inspections are being conducted on a regular basis.
  • Ensure workshops are being conducted twice a month by each ILC.
  • Facilitate monthly ILC group supervision.
• Manager on Duty (MOD) coverage as necessary.
• Lead the implementation of the Sanctuary Model of trauma-informed practice within the department/program.
• Encourage and advance the use of the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture.
• Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
• Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
• Utilize Sanctuary Model principals in the supervisory practice.
• Perform other duties as assigned.

Qualifications of Case Manager/Coordinator            

• Bachelor’s Degree required and one year supervisory experience preferred. Two years of successful experience providing residential services to at risk youth including LGBTQ in areas of assessments, individual and group counseling and development of ISPs.
• Two years of successful experience providing residential services to at-risk youth (including LGBTQ) in areas of assessments, individual and group counseling and development and implementation of ISPs.
• Must have a clear understanding of the needs of young adults experiencing homelessness and a sensitivity to ethnic and cultural differences, and an understanding of the needs of the LGBTQ community.
• Excellent crisis intervention, advocacy and problem solving skills.
• History of successful collaboration with other community based organizations to enhance services for vulnerable youth, as well as experience working with NYC systems.
• Must have excellent written and verbal communication skills to maintain required documentation and advocate on behalf of residents.
• Flexible hours to ensure access and availability, including weekends and evenings.
• Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective.
• Must be able to provide first aid.

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.