Route Delivery & Sales Associate - Farmer Bros. USA

Farmer Brothers' Elko branch is seeking an independent go-getter who works best with minimal supervision (driving locally to customer accounts and working in Elko branch warehouse), enjoys giving customers top-notch service and navigating obstacles with problem-solving finesse and stellar communication strategies. Benefits include consistent Monday through Friday schedule (7:00 am to 3:30 pm).

The Route Sales Associate (RSA) consistently provides route relief and maintenance across the assigned branch locations and is responsible for providing excellent customer service while selling and delivering coffee, tea, and related products to customers in assigned area. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. When not on route, the RSA completes other duties as assigned such as sales and warehouse support.

Typical Work Schedule: Mon-Fri 7:00 am to 3:30 pm, overtime when needed

*Valid Driver's License required with clean driving record

*. Must be able to complete a successful DOT physical and drug test.

Responsibilities

• Provides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations.
• Route coverage may require travel to branch locations within territory.
• Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
• Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
• Responsible for escalating customer issues quickly to the Area Route Manager (ARM) and ensuring customer satisfaction.
• Ensure customers receive delivery and service as required.
• Manage invoices, inventory, and collections daily when on a route.
• Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
• Notify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
• Assist ARM on customer related matters as assigned.
• Become familiar with brewing equipment and learn to make basic repairs or adjustments.
• Consistently execute “The Farmer Brothers Way to Sell“ to drive customer satisfaction and loyalty.
• May perform other duties as assigned including assisting in accounts receivable collections and customer service activities.
• May perform warehousing duties when necessary

Qualifications:

Education & Experience

• High School Diploma or G.E.D. equivalent required to be considered for this role.
• Must have or be able to obtain MSHA certification (company-paid)
• Customer service background highly desired.
• Route delivery experience a plus, but not required.
• Previous foodservice, cofee or beverage industry experience a preferred.
• Must be able to complete a successful DOT physical and drug test, possess a valid driver’s license and clean driving record.

Personal & Professional Skill Sets

• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Uses active listening and communicates effectively with customers and employees.
• Identifies new opportunities and proactively works to grow the business.
• Able to build rapport and cooperative relationships with customers and work effectively with customers and employees
• Uses sound business judgement and works independently with little supervision.

You should be proficient in:

• DOT Medical Card
• Customer Service
• Meets Physical Requirements
• High School / GED

Machines & technologies you'll use:

• Warehouse Management Software