Rooms Manager - Ithaka Hospitality Partners - Montgomery

Join Ithaka Hospitality Partners on their journey as we grow and seek talented individuals to join our team. We are looking for a Rooms Manager to join our leadership team in Auburn, Alabama, overseeing a 99-Room purpose-driven luxury hotel.

Job Summary

The Rooms Manager will oversee all Rooms operations at the hotel, including Front Office, Housekeeping and Laundry. The Rooms Manager will ensure world-class service delivery, team coordination, and operational excellence, contributing to memorable guest experiences.

Key Responsibilities

Operational Oversight

• Manage and coordinate the daily rooms operations including arrivals, departures, guestroom and public area cleanliness.
• Collaborate with the Director of Operations to ensure seamless guest experience.
• Ensure all operational linen production and quality expectations are exceeded.

Guest Satisfaction

• Regularly interact with team members and guests to ensure expectations are met or exceeded.
• Address guest concerns promptly and effectively, ensuring high satisfaction levels.
• Monitor and respond to guest reviews from personal interactions, guest surveys and social media.

Training & Development

• Conduct daily team huddles to communicate operational flows, expectations, and updates.
• Organize monthly departmental meetings to discuss performance and upcoming goals.
• Train and mentor rooms staff to deliver exceptional service and achieve operational goals.

Financial Management

• Oversee rooms division budgets, ensuring alignment with financial goals.
• Track and analyze revenue and expenses, identifying areas for cost control and profit maximization.
• Participate and engage in sales strategies to maximize rooms revenue goals.

Laundry Processing & Execution

• Conduct monthly linen inventories with the assistance of laundry leadership to ensure proper linen PAR's are maintained.
• Monitor linen/terry quality control.
• Ensure proper maintenance and usage of equipment.

Quality Assurance

• Establishes and maintains cost control systems for staffing, linen inventories, cleaning supplies, maintenance parts, maintenance supplies inventories, and purchasing programs.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

• Monitor health and safety regulations, ensuring compliance with local and hotel standards.

Flexibility

• Be available to work nights, weekends, and holidays based on event schedules.
• Adapt to last-minute changes or challenges during events, ensuring smooth operations.

Software Knowledge

• Proficiently use of Opera Cloud for PMS and KYC for hotel optimization.
• Utilize ADP for labor management and employee relations.

Qualifications

• Experience: Three (3) or more years of banquet or event service experience, with at least two (2) years in a supervisory role.
• Education: Bachelor's degree in Hospitality Management or a related field is preferred.
• Skills: Exceptional organizational, communication, and interpersonal skills.
• Technical Knowledge: Understanding of hotel operations, from front desk to housekeeping service.
• Physical Requirements: Ability to lift up to 50 pounds and stand or walk for long periods.

Working Conditions

• Fast-paced and dynamic environment requiring quick thinking and adaptability.
• Must be able to work on your feet for long periods of time.
• Fast paced movements are required to go from one part of the hotel to another.
• Must be able to move, pull, carry, or lift at least 35 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to stand, walk, lift, bend and climb stairs for long periods of time.

We are a group of individuals who believe that the journey is just as important as the destination. That life is a string of experiences made to be enjoyed. That a company can have a soul, and that soul is more than the sum of its parts. We are Ithaka. Our road is full of adventure and discovery.

Ithaka Hospitality Partners was founded as a premier partner in the hospitality management industry, focused on driving loyalty and creating enhanced experiences for our guests, team members, and owners.

We are committed to long-term partnerships between all stakeholders, creating a true alliance partnership unique in our industry. Through strong, enduring relationships with our partners, streamlined operations and the highest level of engagement, we deliver strategic and tactical methods to achieve overall profitability, guest satisfaction and employee loyalty.

We believe in serving our guests, team members, investors, owners, and partners with honesty, integrity and uncompromising quality. Ithaka boasts a high level of involvement with all aspects of hospitality management, and provides a clear vision with a commitment to bringing that vision to life. Our business acumen coupled with our deep understanding of the hospitality industry at a global level sets us apart.

Please visit ithakahp.com to learn more about who we are.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.