Rooms Leader In Development - Omni Hotels & Resorts

Overview

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you’ll love working with the Omni Nashville Hotel – apply today!

To effectively perform job functions of Guest Service Agent, PBX Operator, Bellperson, Concierge, Rooms Controller, Loyalty Ambassador, Room Attendant, and Housekeeping Supervisor as assigned by management. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives.            

Responsibilities

• To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
• To be thoroughly acquainted with PBX Operator duties.
• To be a main liaison between guest and the hotel, serving as Manager on Duty as assigned.
• To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
• Be familiar with the Phone and Alarm System in the PBX department.
• Possess a thorough familiarity with the Select Guest and GHA programs. Provide required SG and GHA training to staff.
• To be familiar with all technical equipment as related to the Front Desk and Housekeeping.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Assist with initial and continued training of all line level front office associates – conducting MOS audits and on the spot coaching as needed.
• Assist with shift coverage in the event of call-offs of staff.
• Represent the Omni Brand and Culture at all times; meeting the expectations outlined in the Omni leadership competencies.  Reinforce and train associates on Power of One and Power of Engagement principles.
• Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
• Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service. 
• Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
• To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard.
• Train front office line level associates.
• Be familiar with all systems and equipment as related to the Front Office (Opera, Alice, Synergy, Two-Way Radio Dispatch, ISD Firepanel).
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage).
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing).
• To be familiar with local attractions and businesses.
• Completion of LID learning contracts; scheduling appointments with contract resources and completing monthly LID progress report.
• Be familiar with housekeeping systems and equipment.
• Execute room inspections according to standards.
• Maintain Four Diamond Standards of guest service.
• Understand the importance of our Medallia scores.
• Aid guests in locating other areas of the hotel (walk them to destination if possible).
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio  
• Be pleasant, smile and greet all guests, using surnames when obtained
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Perform other duties | special projects as assigned by Rooms management.

Qualifications

• A Bachelor’s degree is required, preferably in Hospitality Management.   
• Previous hotel experience, preferably in a role that required leadership. 
• Candidates must be available to relocate after completion of the program. 
• Previous Housekeeping or Rooms Division experience is preferred.     
• Must be willing to work 50 hours per week. Flexible schedule required to include nights, weekends and holidays. 
• Must be able to walk/stand for extended periods of time (to include entire shift). Must be able to lift up to 40 lbs and push/pull/carry up to 75lbs. Requires frequent bending, squatting and reaching overhead. 
• Self motivated with ability to manage deadlines.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
• When performing bell or housekeeping duties will need to push/pull up to 100 lbs. Stand, walk or sit for an extended period or for an entire work shift.
•  Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. 

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.