Rooms Division Assistant Manager - The Post Oak Hotel

Rooms Division Assistant Manager

The Post Oak Hotel is seeking a Rooms Division Assistant Manager to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Rooms Division Assistant Manager will be responsible for monitoring all areas and operations of the hotel to ensure adherence to proper standards and compliance with Forbes Five-Star service requirements.

• Greet guests and welcome them in a friendly manner; ensure knowledge of all hotel daily events
• Manage service execution to ensure Five-Star level service
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Resolves all guest problems and complaints
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Understands hourly positions well enough to perform duties in employees' absence or during peak volume periods
• Establishes and maintains open, collaborative relationships with colleagues
• Maintain lobby during peak times

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
• Supervisory experience preferred
• Strong attention to detail
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Previous hotel experience, luxury or Forbes experience preferred
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Stand for an entire work shift

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.