Rooms Controller - Omni Hotels & Resorts

Location

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory.  The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.

Responsibilities

• To be thoroughly knowledgeable of all room types.
• To have a thorough understanding of hotel occupancy trends.
• To be familiar with the Housekeeping department’s policies and procedures.
• To be familiar with the Front Office department’s policies and procedures.
• To be familiar with the Reservations department’s policies and procedures.
• To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
• To be familiar with all hotel facilities.
• To be familiar with the inter-relationship between the different departments.
• To be familiar with guest scenarios.
• To be familiar with general organization set-up.

Qualifications

• Must be able to work in a fast paced environment
• Must be able to multi task
• Must be able to stand and walk for an extended period of time or for an entire shift
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 50lbs without assistance
• Must be able to work flexible shifts including nights, weekends, and holidays 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.