Room Service Server - Omni Hotels & Resorts

Location

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.

Job Description

You will be the 5-star talent who carefully delivers orders to hotel guests to enhance their stay at our hotel. You will be courteous and kind to hotel guests to ensure a memorable experience. You must take detailed food and drink orders, deliver multiple orders as needed, maintain necessary supplies, be an innovative thinker and a self-starter. You must attend to each guest with extreme kindness, care, professionalism, and accuracy according to Omni Hotel's standards. You must be a self-starter and also enjoy working in a team environment. You must be ready to learn and serve - providing an exceptional guest experience is your goal.

***Must be able to work a flexible schedule including evenings, weekends, and holidays as needed.***

Responsibilities

• Complete knowledge of service time, menu and specials
• Prepare, deliver and serve orders using Moments of Service
• Inquire if additional service is needed
• Responsible for each check
• Pick up trays and tables
• Responsible for set-up, delivery and presentation of amenities
• Attend all designated staff meetings and training sessions
• Complete any tasks and side duties assigned by manager
• Responsible for maintenance and cleanliness of room service areas
• Aid guests in locating other areas of the hotel (walk them to the destination if possible)
• Adhere to cash handling standards

Qualifications

• Must have previous food and beverage experience in fine dining or hotel
• Room Service experience is preferred
• Must be able to work a flexible schedule including nights, weekends, and holidays
• TIPS certifications are preferred
• Must be able to stand for up to 8 hour shift
• Must be able to lift, push, pull up to 50lbs.
• Excellent communication skills, written and verbal, required

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.