Room Attendant - Holiday Inn Express and Suites Norfolk

Job Summary:

To maintain a clean and appealing guest room according to policy standards.
Duties and Responsibilities
General

• Change bed linen daily.
• Vacuum carpeting.
• Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).
• Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).
• Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.
• Make sure that the standard room set-up is complied with.
• Report immediately all damage found in a room.
• Report immediately all missing items in room. Report immediately personal guest items found in vacant rooms.
• Notify Executive Housekeeper of all rollaways or cribs in rooms for pick-up and storage.
• Take responsibility for pass key and make sure it is turned in daily.
• Turn in immediately all "lost and found" items to Executive Housekeeper.
• Report immediately to the Executive Housekeeper:
• No luggage
• No service needed.
• Sleep outs.
• Extra guests.
• Anything unusual.
• Shut off all lights, TVs and air conditioners when leaving room..
• Assist housekeeper in any additional cleaning chores she may assign.

Requisite

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply and divide numbers; and ability to calculate figures and amounts such as discounts and percentages.
• Read and interpret business records and statistical reports.

PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly required to stand; walk; use hands to
finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or
hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift
Room Attendant
and/or move up to 25 pounds. The employee must be able to see differences in widths and
lengths of lines such as those on graphs. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily
from temperature changes. A job is considered "inside" if the worker spends approximately 75
percent or more of the time inside.
WORK ENVIRONMENT: The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
• Must be able to work effectively in a stressful environment, communicate well with
others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
IMPORTANT NOTE: Essential functions of this job are described under the headings above. The
job requirements and features are subject to change from time to time due to the then-current
needs and requirements of the Company and/or the hotel.