Room Attendant - Tommy Bahama Miramonte Resort & Spa

Tommy Bahama Miramonte is an oasis at the heart of it all: a destination where guests come to escape the deadlines and demands of the everyday; where they’re inspired to soak up life’s simple pleasures and celebrate its greatest moments.  The magic of this place is rooted in the land and brought to life where desert luxury meets an island state of mind and experiences that connect guests with a variety of offerings that are unique to the region. Welcome to your estate of wellbeing.

Position Summary:

Self-Inspecting room Attendants clean guest rooms as assigned ensuring the hotel’s established standards of cleanliness. The Self-Inspecting Room Attendant is responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints, ensures the confidentiality and security of all guest rooms.

Salary $18/hr

Essential Job Functions:
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Maintain carts, caddies and hallways clean at all times.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par.
• Remove soil linens form bed, sofa, rollaway, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Clean bathrooms, make up beds up to standards, high dusting, refrigerator, vacuum outside rooms
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, coffee maker, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Clean patios, balcony and patio furniture.
• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside drawers.
• Check under bed(s), chairs and sofa for debris and remove dirty sheets from sofa beds if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance through Alice.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities on desk, drawers and guest service directory and replace designated amounts at proper locations in room.
• Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
• Update status of rooms in Alice, phone or assignment sheet.
• Return and restock cart at end of shift.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems through Alice.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Successful completion of the training process.
• Other essential room cleaning duties as operations change in the future.

Qualifications/Skills:
To perform this job successfully, the team member will possess the abilities or aptitudes to perform each task proficiently, with or without reasonable accommodation.
Essential:
1. Ability to satisfactorily communicate with guests, co-workers and management.
2. Ability to be a self-inspector.
3. The Ability to use the systems and equipment provided by the resort, this includes and is not limited to the use of Alice, radios, and/or other communication devices.
4. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
5. Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14 check outs and 30 light service rooms).
6. Punctuality and regular and reliable attendance.
7. Interpersonal skills and the ability to work well with co-workers and guests.
8. Ensure security of any assigned keys and provided equipment.
9. Ensure sign in and out of all devices.
10. Report and log all maintenance issues requests in Alice.
11. Turn over any lost & found items to housekeeping.
Desirable:
1. One - two years prior experience in cleaning hotel guest rooms.
2. Prior guest relations training.
3. Knowledge of proper chemical handling.
4. High School graduate or equivalent vocational training

Essential Physical Abilities:
• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
• Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
• Ability to push and pull vacuums and wheeled carts weighing up to 100 lbs.

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