Rolex Showroom Manager - Kerns Fine Jewelry

Rolex is an iconic luxury watchmaker, celebrated worldwide for its unparalleled craftsmanship, meticulous precision, and enduring elegance. Our San Francisco showroom offers an exclusive shopping experience, featuring personalized service and a curated collection of prestigious Rolex timepieces.

We are seeking a highly skilled and experienced Showroom Manager to lead our San Francisco location. The ideal candidate will possess a strong background in luxury retail management, outstanding leadership abilities, and a dedication to delivering an extraordinary customer experience.

Key Responsibilities

Leadership & Team Management

• Recruit, train, and collaborate with the Store Director to create a high-performing boutique team to deliver exceptional service.
• Set clear expectations, provide regular feedback, and contribute to performance evaluations.
• Foster a collaborative and motivated work environment, ensuring team alignment with the brand's values and goals.

Customer Experience

• Uphold the highest luxury service standards, ensuring every client interaction is personalized and memorable.
• Build and nurture long-term relationships with clientele.
• Handle high-profile or challenging client situations with professionalism and discretion.

Boutique Operations

• Oversee daily operations, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure compliance with company policies, procedures, and brand guidelines.
• Analyze sales data, prepare reports, and develop strategies to enhance performance.
• Identify opportunities to grow the boutique's experience through collaborative efforts with local community experiences.

Brand Representation

• Act as an ambassador for Rolex, embodying the brand's heritage, craftsmanship, and prestige.
• Represent the showroom at local events, client gatherings, and industry functions.
• Collaborate with the whole boutique team to execute in-store events and initiatives.

Qualifications

• Experience

  Minimum 3-5 years of management experience in luxury retail, preferably in high-end watches, jewelry, or fashion.

  
  

• Leadership Skills

  Strong ability to lead, inspire, and develop a team.

  
  

• Client Focus

  Exceptional interpersonal and communication skills, with a proven ability to build client relationships.

  
  

• Business Acumen

  Strong analytical and organizational skills, with the ability to interpret sales data and implement strategies.

  
  

• Knowledge

  Passion for luxury goods, with an in-depth understanding of the watchmaking industry preferred.

  
  

• Technology

  Proficient in retail management systems and Microsoft Office Suite.

  
  

Compensation & Benefits

• 401(k) plan with company match.
• Opportunities for professional growth and development.