Robotic Field Service Engineer - Prevalent Group

MUST BE LOCATED IN NW INDIANA OR SE CHICAGO AREA

Position

Robotic Field Service Engineer – full-time/permanent position

Remote position

The Company

Our client is a global leader within the packaging industry and designs and manufactures equipment utilized to identify products, trace products, and protect company brands from counterfeiting. As a leading manufacturer of robotic coding and marking equipment, their products are utilized for printing logos, bar codes, lot codes, QR codes, etc. on consumer goods packaging.

Position Summary

The Robotic Field Service Engineer will install and program robotic systems at customer locations. This includes (but is not limited to) the setup, troubleshooting and repairing of robots and peripheral devices. You will manage installation, startup and debugging of the system/unit which will require travel to our various customer locations.

The Environment

1. You will be part of a dynamic team with incredible camaraderie where having fun is very important.
2. As a Robotic Field Service Engineer, you will work with diverse world-class manufacturers, you will see how a wide variety of products are made.
3. You will work for a leading global company, with a manager who cares about you, and will help you to develop the best possible version of yourself.

The Role

As a Robotic Field Service Engineer (full-time/permanent position), you are the front line of customer interaction through delivering efficient field service support. With advanced technical and product training, you will further contribute to the success of the company. In this entrepreneurial role, you operate from home and commute to some of the world’s largest manufacturing companies. Everyday will be a new adventure as our customers include a wide variety of industries including: Steel, food, beverage, pharmaceutical, health and beauty, building products, automotive, etc. You will support customers by exceeding expectations through installations, repairs, and maintenance of robotics coding and marking equipment.

• Enhance customer satisfaction by providing exceptional customer service.
• Travel to customer sites and provide robotic installation, emergency repairs, preventative maintenance services, and training.
• Verify that robots are operating at peak efficiency through proper installation and/or setup and testing.
• Responsible for timely and accurate documenting and reporting of all service-related activities.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory, requisitioning additional parts required to perform normal duties.
• Complete detailed and accurate service reports and expense reports.
• Conduct training with customer’s employees to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment.

Qualifications

• Prior experience with robotics systems. Knowledge of ABB robotics is a huge plus.
• Proficient with automation systems, including PLC programming (editing), TIA Portal, and Allen Bradley Factor Talk (Advanced).
• Able to interpret electrical and pneumatics schematics.
• Knowledgeable in various protocols: Ethernet/IP
• Previous experience diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Being able to communicate effectively with all levels within an organization, from front line operators to senior management, and remaining professional at all times.
• Adaptability and flexibility is critical in the support of all customers.

Compensation/Benefits

• Compensation $95,000 -$115,000 per year plus overtime
• Company provided car, cell phone, laptop and tools
• All travel expenses covered
• Generous paid holidays and personal time off
• Exceptional benefits including medical, dental, and vision insurance
• 401k with a company match

Keywords: Field Service Engineer, Robots. Robotics, ABB, Electronics, Electromechanical Skills, Equipment Repair, Schematics, Service Engineer, Maintenance, Technician