RN Quality Management Specialist / Telehealth - Emory Healthcare

Be inspired. Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. 

We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more 

Department Overview: 

Nurses in the Telehealth Nursing department demonstrate strong competency in using various telecommunication technologies to provide direct virtual nursing care. Telehealth Nursing RNs triage, prioritize patient needs, collaborate with patients to develop care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources to ensure a comprehensive care experience. Telehealth Nursing LPNs assist patients with prescription management across specialties. 

Required for this role:

• Proficiency in Quality Improvement Methodology, Data Collection, and Analysis; experience with regulatory requirements and accreditation standards. 
• Experience with telehealth platforms and electronic medical records is essential.

8am-4:30pm / Monday-Friday / Full Time / 40 hours

We are seeking a capable Virtual RN Quality Management Specialist who has acquired broad experience in caring for patients and has developed a sound understanding about the care of a particular patient population.

• The Virtual Nursing Quality Management Specialist will play a pivotal role in ensuring the highest standards of care within a high-volume virtual telehealth program handling 10,000-15,000 patient interactions daily.
• This role focuses on standardizing protocols, monitoring performance, enhancing patient safety, and driving continuous improvement in virtual care settings.
• The specialist will collaborate with various stakeholders to develop and implement quality management strategies that improve patient outcomes and maintain regulatory compliance.
• Ensure adherence to high-quality and safety standards across all virtual care activities. 
• Continuously monitor and evaluate the quality of care provided through virtual interactions. 
• Analyze data from virtual visits to track performance metrics and identify areas for improvement. 
• Lead efforts to ensure the prevention of misdiagnoses, medication errors, and data breaches. 
• Refine communication practices and streamline processes to reduce wait times and improve patient interactions. 

MINIMUM QUALIFICATIONS:

• Bachelors degree in Nursing preferred; equivalent experience considered.
• Minimum of 3 years of experience in a complex healthcare work environment; 5 years preferred.
• Experience with Quality Analytics and/or Patient Safety Management preferred. 
• Valid, active, unencumbered Nursing license or temporary permit approved by the state licensing board.
• Active Georgia (GA) nursing license, eligible for licensure in GA.
• Active compact/multi-state license (eNLC) within 60-days of hire. 
• Proficiency in Quality Improvement Methodology, Data Collection, and Analysis; experience with regulatory requirements and accreditation standards. 
• Strong critical thinking, data synthesis, and computer skills.
• Experience with telehealth platforms and electronic medical records is essential.
• Successfully complete orientation and training program. 
• Maintain competencies and ongoing professional development for all components of virtual nursing and quality management. 
• Consistently meet quality, safety, and productivity metrics.  
  
  

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties. 

Supporting a diverse, equitable and inclusive culture.  Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members.  Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”  

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.