RN Case Manager, Part-Time, Second Shift, Care Management Services - UC Health

Job Description

RN Case Manager, Second Shift, Care Management Services Department

UC Health is hiring a part-time RN Case Manager for the care management services department for second shift at University of Cincinnati Medical Center.

The Case Manager utilizes advanced nursing skills and knowledge of resource management and fiscal responsibility to coordinate the clinical care for a designated patient population across the continuum of care. The responsibilities include but are not limited to clinical effectiveness, discharge planning, care coordination, and clinical resource management. The Case Manager interacts with Medical, Nursing and Ancillary department staff to facilitate quality based, cost effective patient outcomes and ensure care is provided in the most appropriate setting.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.

Responsibilities

Job Responsibilities

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Collaborate with health care team on the plan of care, referrals and ongoing needs of the patient. Facilitate communication and coordination of the plan of care with the residents/attending physicians. Communication is concurrent and proactive. Goal is to increase quality, efficiency and patient satisfaction while managing LOS for targeted population.
• Review and assess selected cases within one business day of admission and as appropriate throughout the patient's stay to assess and execute transition of care planning requirements that ensure timely and appropriate discharges.
• Perform face-to-face brief screen on appropriate patients within one business day of admission to determine discharge barriers early in hospital stay/document findings in MR Progress Notes.
• Work to improve quality through reduction in treatment delays. Facilitate timely tests/procedures; obtains lab results; as needed, discusses the implications for discharge with nursing staff and residents. Evaluates with the team, the patient's response to pharmacological and therapeutic treatment regimens. Collaborates in the preparation of discharge forms/paperwork and prescriptions that often delay the discharge.
• Identify actual and potential delays in service and works with the appropriate individuals, including but not limited to, the patient, family, caregivers, Access Team, Social Work, Financial Counseling, and Quality Management Services to ensure timely action/resolution.
• Participate in daily Care Coordination Rounds
• Coordinate patient care conferences based on patient/family needs.
• Work with multidisciplinary staff to ensure patient/family has received appropriate information and education prior to transition to the next level of care.
• Identify and solve problems related to discharge needs, implement a plan of care and co-ordinate a safe and timely discharge.
• Identify and arrange for provision of skilled home care (nursing, PT/OT, Dietician, SW, etc.) medical equipment and supplies needed for home care services.
• Coordinate the preparation, delivery and scheduling of infusions, enterals and treatments with patient's hospital care providers and patient's discharge time.
• Collaborate with home care providers for benefits and coverage of home care services.
• Advocate, mediate and negotiate to formulate a cohesive plan for maintaining or enhancing patient's health status and moving the patient safely to the home or next level of care.
• Provide ongoing consultation and training to medical staff and other healthcare professionals on discharge and home care issues; participate in process improvement activities; identify barriers in service delivery systems and develop a process for improvement.
• Collaborate with the health care team to identify resources available for the patient/family; provides, either directly or through referral. Coordinate the provision of education for patient and family regarding the plan of care and health care needs.
• Help develop, revise and evaluate tools needed to facilitate care coordination and patient care standards.
• Participate in process improvement and evaluation of patient outcomes for specific patient populations. Participate with in quality improvement activities.
• Collect data on clinical resource management, LOS, readmission less than 30 days as well as other data on identified patient outcomes.
• Utilize Allscripts/ECIN according to department standards to make discharge planning arrangements and document interventions.
• Provide post discharge phone call to patients discharged with home care/DME to confirm success of after care arrangements
• Review assigned patient population to ensure that admissions, continued stays and ancillary services are medically necessary and provided in the appropriate setting.
• Using the Allscripts/ECIN® work list, determine daily work assignment and perform concurrent chart review.
• Evaluate initial level of care and patient type for all patients to ensure appropriate use of facility resources.
• Discuss admission criteria and expected LOS with care team.
• Interact with Resident and Attending Physicians as needed to ascertain certain clinical findings to support SI/IS criteria, length of stay and patient care guidelines and assures appropriate documentation.
• When appropriate, escalate cases to Clinical Manager for review and allocation of appropriate resources, including but not limited to, consultation with Nursing Leadership, Hospital Administration and Physicians leaders.
• Support various quality initiatives under the direction of department leadership.
• Demonstrate customer focused interpersonal skills, utilizing problem solving process and critical thinking.
• Communicate and resolve conflict with physicians, health care team members, community agencies, clients and families with diverse opinions, values and religious/cultural ideas.
• Perform other duties as assigned; for example, participation in planning sessions for departmental activities.
• Professional Development:
• Attend appropriate clinical and professional organizations, workshops and meetings.
• Stay abreast of community resources available to facilitate safe patient transitions of care.
• Remain current on clinical advancements related to primary patient population.
• Proactively seeks to understand areas/roles outside of immediate area/role within department.

Qualifications

Education and Experience Requirements:

• Registered Nurse from an accredited school of Nursing, College or University required.
• Bachelor of Science in Nursing (BSN) preferred.
• Current RN License in Ohio.
• Certification in Case Management or Certified Professional in Health care Quality (CPHQ) encouraged.
• Three years Home Health, Discharge Planning, and / or Case Management experience.

Join our team as an RN Case Manager in our care management services department and work alongside the best and brightest clinical teams collaborating toward our common purpose: to advance healing and reduce suffering.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.