RN, Case Manager II - Chesapeake Regional Healthcare

Summary
As part of the Care Management team, the Registered Nurse combines clinical expertise with knowledge of community resources, and applies principles of quality management, discharge planning and the management of clinical/financial resources as a facilitator and consultant to the multidisciplinary patient care team. The Care Manager predicts, facilitates, and evaluates the transition of patients across the care continuum and ensures linkages with post-acute discharge providers.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
• Demonstrates the knowledge base and essential psychomotor skills required to effectively carry.
out the job.
• Demonstrates the ability to interpret, analyze, and apply relevant data to prioritize and determine a course of action appropriate to meet the patients’ management needs.
• Demonstrates effective communication and collaboration with culturally and professional interpersonal skills.
• Demonstrates effective time management and the initiative to carry out job responsibilities in a timely manner.
• Effectively assess, plans, implement and evaluates strategies that ensure the appropriate utilization of clinical resources and management of length of stay.
• Effectively assess, plans, implement and evaluates the effectiveness of the discharge plan for the assigned caseload of patients.
• Meets all organizational requirements. Demonstrates initiative to establish and achieve personal and professional goals.

• Demonstrates effective customer service behaviors as defined by the organizations mission, vision and values.
• Creates and implements discharge plan for every admitted patient. Assess each patient's medical, functional, psychosocial, legal/financial and safety/status, including self-care and environmental factors.
• Develops discharge plan tailored to the patients' needs and problems. Collaborates with physician, nurses and other ancillary staff, multidisciplinary team to make recommendations for effective, appropriate patient management.
• Collaborates and communicates with the Social Worker as an ongoing process. Makes referrals to Social Worker as appropriate.
• Identify and refer patient and family to resources specific to patients’ needs and problems, such as agency and private caregivers, equipment, mental health, and psychosocial resources, transportation, medical and housing resources and educational materials.
• Implement the discharge plan and referral to services. Identify and resolve delays and obstacles to discharge. Acts as the primary leader of the discharge plan.
• Monitor length of stay and other ancillary resources use on an ongoing basis. Identify opportunities for process improvement and recommend actions. Monitor on an ongoing basis avoidable day.
• Communicates following the chain of command regarding proper utilization of resources, physician concerns, length of stay activities.
• Provide information as required regarding denials/approvals. Expedite the peer-to-peer process through collaboration with physician and insurance companies for post-acute activities.
• Communicate denials, verbally and in writing to patients, family, physician as needed specific to post-acute services.
• On a concurrent basis, enter all pertinent data (discharge plan) in data collections system as per policy/established process.
• Participates in clinical performance improvement activities as needed and as assigned. Completes readmission interviews with patients/families to help determine cause of readmission. Enters information into appropriate systems.
• Understands the intricacies and can interpret/negotiate with state, local and federal agencies to optimize placement of patients in the most appropriate setting. Assesses and aligns the needs of patients with placement option that are consistent with desired level of care.
• Works within the CMSA standards of practice.
• Employee must be proficient in his/her jog responsibilities at the end of 90 days.
• Serve on committee to promote advancement of organizational/departmental operations and practices.
• Attend educational trainings reporting back to department best practices and take aways.
• Serve as department mentor to new hires.
• Own a departmental project which will drive outcomes and results for the department and organization.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
Minimum Required Education: Master’s degree in Health Care Services or Business Administration

Experience: Greater than 5 years clinical experience required in acute or post-acute setting such as nursing home, home health or community nursing to include discharge planning experience.

Certificates, Licenses, Registrations:
RN Licensure required
Must have CCM or ACM
Obtain CPR certification within 6 months and maintain CPR certification by following hospital policy for renewals reference the RQI policy.

PI256156061