RMA Coordinator 2 - ViaPath Technologies

ViaPath is seeking a RMA Coordinator 2 that will work closely with all related departments to meet customer priorities and requests on a daily basis.  This position will need to follow work instructions in order to carry out the assignments correctly to meet tight schedules.  This position is primarily responsible for coordinating customer products and providing excellent customer service to maintain effective business relationships.

We are hiring for multiple shifts.  Must be able and willing to work one of the following shifts.

Monday - Friday 12:00pm - 8:30pm Central

Monday - Friday  2:00pm - 10:30pm Central

• Serve as an Ambassador for ViaPath
• Dealing with vendors for RMA process
• Shipping coordination of incoming and outgoing RMA parts
• Focusing on products for vendor return
• Physical inventory transfer within departments and inventory management
• Coordinating incoming and outgoing parts, and work to close open issues
• Focusing on outstanding RMA inventory with vendors for call back actions
• Working close with vendors for special parts request, FAR and feedback for urgent case
• Handle the day-to-day RMA Receiving activities
• Manage timely processing of RMAs to meet Service Agreements
• Maintain daily productivity / workflow reports and open issues
• Assist Customer Service with RMA Authorization processing as needed
• Work closely with internal departments such as Operations, Customer Service / Technical Support, Field Services and Engineering as required
• Maintain, review and update process documentation on a regular basis; creating new documents as required
• Review current processes on a regular basis and update new processes as required

• High school diploma or equivalent
• Minimum of 1 year of experience in inventory control and/or material returns
• Experience logging information; D365 experience preferred
• Excellent written, interpersonal communications and organization skills
• Detail oriented and strong time management skills
• Multi-tasking with effective decision making
• Ability to work independently as well as in a team setting
• Proficient with MS office
• Ability to lift 50lbs   
• Extensive walking and repetitive physical motion (squatting, bending, lifting, climbing ladders) is required
• Be a motivated self-starter and to learn quickly and apply new knowledge effectively
• Demonstrate the composure required to perform effectively under stressful situations
• Possess good problem solving and decision-making skills

ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government.  ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. 

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.