Riverdale Animal Shelter - Customer Care Manager - Adams County Sheriffs Office

The Customer Care Manager provides compassionate leadership and strategic direction for the Customer Care team, ensuring competent, dignified care for both human and animal clients served at the Riverdale Animal Shelter. This position oversees all activities related to customer-facing, front desk operations including adoptions, reclaims, intakes, animal records, referrals, financial transactions, and customer support for animal protection officers. Reporting to the Animal Shelter Executive Director, the Customer Care Manager serves on the shelter’s leadership team actively contributing to continuous efforts to improve and evolve efficiency, cultural competency, safety, and equitable access to shelter services. With a passion for leading and inspiring people, the Customer Care Manager provides direct supervision, training, and support for Customer Care staff, and oversees volunteers and interns assisting with customer care operations.