Risk & Underwriting Manager - Quantum Electronic Payments

Unlock your potential with Quantum ePay - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life.

We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants, we bestow integrity, teamwork, passion and delivering reliable service. Our company is growing incredibly fast and we are seeking experienced business professionals! If success and passion motivate you, join us and maximize your potential with Quantum ePay.

The Risk & Underwriting Manager will oversee the Risk and Underwriting team and procedures. This individual must be a dedicated, detail-oriented team player with a vast reservoir of professional skills and proven success in risk management, underwriting, project management and operations management within the merchant bankcard industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively manage the risk and underwriting teams
• Thorough understanding of risk and underwriting of low risk and high-risk accounts.
• Improve and implement risk and underwriting policy and procedures.
• Monitor and manage department SLAs
• Stay current with industry regulation, compliance, fraud trend, and technology shifts.
• Train team on industry regulation, compliance, fraud trends, and technology shifts.
• Track, monitor and report risk performance statistics on regular basis
• Forecast and manage portfolio performance to be within compliant thresholds.
• Account reserve management and reporting.
• Monitor merchant chargeback remediation plan.
• Support all escalations for Risk and Underwriting issues.
• Perform internal audits to ensure compliance during the underwriting processes.
• Assist with the implementation of new ISO/Bank relationships
• Work closely with sales, customer service, and deployment teams to ensure a seamless onboarding process for new merchants.
• All other duties as assigned.

QUALIFICATIONS:

• Demonstrate the ability to solve critical business issues using innovative solutions
• Proven ability in providing excellent and personalized customer service
• Excellent verbal and written communication skills
• Strong working knowledge Microsoft Office Suite.

• Strong analytical skills with the ability to interpret complex financial data.
• Excellent understanding of credit risk assessment and underwriting principles.

Education/Experience:

• Merchant Services Industry Experience Required
• Risk and Underwriting management experience
• Bachelor's Degree preferred
• ETA CPP certification preferred

SALARY:

This role includes quarterly profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and/or other benefits.

• Base salary range: $94,000 - $125,00
• Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $120,525 - $157,725

WHY WORK HERE?

• Awarded Top Workplace of Orange County by the OC Register!
• Flex PTO!
• New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
  • Medical, dental, vision, acupuncture and chiropractic
  • 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
  • Profit Sharing; paid on a quarterly basis