Risk Operations Analyst - Visa

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Make a Difference. Join Visa’s newly formed, cutting-edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts. The schedule will be biweekly.

The Risk Operations Analyst is a high visibility and demanding role, responsible for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for identification and mitigation of any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. This position will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Manager of the Risk Operations Center.

Note: This position requires shift work.

Primary responsibilities:

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action

• Perform analytics of complex data models to evaluate legitimacy of transactional logs

• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients

• Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats

• Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.

• Accurately assess impact of critical/major incidents

• Identify compromised merchants through varying forms of cyber intelligence and

• Server as a first responder for all of Visa fraud alerting platforms

• Capture key metrics for the Risk Operations Center to ensure goals related to these metrics are met.

• Create detailed reports on internal incident response measures of success

• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making

• Self-driven individual who can multitask and complete varying risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt current fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders

• Provide technical analysis support to the Global Risk organization to protect the payment ecosystem

• Identify opportunities for process improvements, system enhancements, and procedural changes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters,
MBA, JD, MD, or PhD)
• Minimum 5 years of experience in payment fraud or cybersecurity e.g. cybercrime fraud and/or
ethical hacking
• Flexibility to work in shifts, during weekends (including holidays), and extended hours as needed
• Proven experience collaborating in a team within a 24x7 Operations Center
• Passion for fraud schemes and cybercrime investigations
• Knowledge of transactions, systems processing transactions, and overall transaction process
• Understanding of networks, risk management, network security, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Understanding of payments process, cybercrime, and fraud techniques
• Design reports with meaningful trends and fraud stats
• Undergraduate degree or commensurate experience required, graduate degree preferred
• Strong understanding of common TCPIP protocols such as DNS, HTTP(S), FTP, etc.
• Familiarity with Data Loss Prevention and Anti-Virus technologies
• Strong understanding of Common Vulnerabilities and Exposures, and their associated exploitation
methodologies.

Preferred Qualifications:
• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work
experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• CISSP, CHFI, CEH, GIAC certifications

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.