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Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

The Virtual Client Solutions (VCS) Business Control Unit (BCU) is a first line of defense risk function responsible for overseeing operational risks and controls for VCS. This team partners with VCS business stakeholders, second and third lines of defense to assess and report on operational risks, implement control processes and procedures, manage audits and exams, manage business continuity plans, and conduct the annual Risk and Control Self-Assessment (RCSA).

Primary Responsibilities:

The VCS BCU is seeking an experienced candidate to support the VCS organization. VCS is a client facing business dealing with various client types including self-directed (E*TRADE), full-service advice (Morgan Stanley Virtual Advisors), as well as participants (Workplace Solutions Group and Executive Services). The role requires someone who is flexible and able to respond to a dynamic business environment with a focus on mitigating risk and improving the control environment.

The ideal candidate will have experience related to risk oversight in client facing brokerage business, as well as good strategic thinking and communication skills to produce effective monitoring of existing and emerging risks and ultimately effect change in the business’ risk management practices.

Key responsibilities may include but will not be limited to the following:

• Develop a comprehensive knowledge of all aspects of VCS
• Assist in designing and implementing a holistic risk management framework
• Identify and assess potential gaps in the risk framework and provide recommendations on control enhancements
• Identify, manage, and coordinate risk remediation projects and business process enhancements. Work closely with Business, Technology and Operations related to project implementation
• Oversee internal and external audits and exams and drive coordination with the business and partners from 2nd and 3rd lines of defense (e.g., Internal Audits, Compliance Assessments, Regulatory Exams, etc.)
• • Guide business partners in identifying, understanding and self-disclosing risks and defining subsequent action plans for remediation
  • Coordinate Document Request List and ensure timely delivery of requests
  • Schedule/Coordinate walkthroughs with various stakeholders
  • Review audit reports and findings for accuracy
  • Develop Issue and Action Plan language in coordination with the business
  • Report on status of exams
• Manage tracking of issues and action plans for remediation and ensure timely completion
• Manage operational risk incidents, remediate as necessary, and complete root cause analysis as required
• Support review of the annual Risk and Control Self-Assessment (RCSA) and develop new risks and related controls as needed
• Support required reviews and updates of Policies and Procedures (P&Ps)
• Update Business Continuity Plans (BCP) and Business Impact Assessments
• Review and test licensing requirements
• Report metrics, identify and remediate trends
• Manage the risk acceptance process
• Provide advice on business program development and new business initiatives, as needed 
• Partner with second- and third-line control functions (Legal, Compliance, Audit, and Operational Risk Department) on an ongoing basis

To be successful in this role, the candidate will need to: 

• Quickly develop a working knowledge of VCS
• Manage deliverables that are often related to ad-hoc and unanticipated requests, so a successful candidate must be able to work in an environment with evolving priorities, making sound decisions about prioritization, and communicating immediately where there are real risks to on-time delivery
• Collaborate and build effective working relationships with all levels of employees across the organization

• At least 3-5 years of experience within Financial Services, in a Risk Management, Audit or Compliance role preferred. Knowledge related to Wealth Management a plus
• Bachelor’s Degree required
• Proven ability to manage delivery/execution of a wide range of tasks and initiatives
• Project management skills and the ability to effectively prioritize many competing assignments
• Strong analytical and problem-solving skills (critical thinking ability)
• Strong organization skills with the ability to multitask and prioritize; ability to work under pressure and to tight deadlines
• Excellent written and verbal communication skills andability to interact at all levels of the organization and tailor messages appropriately. Comfortable interfacing with senior personnel on highly sensitive issues
• Proven ability to work across departments to influence others and build strong relationships
• Attention to detail, high level of initiative and resourcefulness and ability to problem solve, demonstrate good business judgment and integrity
• Proficiency in MS Office applications (e.g., Word, Excel, PowerPoint, Project)

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).