Risk Management Area Product Owner Fraud Risk Payments, Managing Director - JPMorgan Chase Bank, N.A.
Wilmington, DE 19801
About the Job
As the Area Product Owner for Consumer and Community Banking (CCB) Fraud Risk's Monetary Decisions, this role will be accountable for the product roadmap, advancing and innovating on fraud capabilities and maintaining operational excellence across the team including in technology deployments for the fraud management of all digital payments(e.g. Zelle, wire, rewards), check and credit and debit point of sale transactions. Additionally, this role represents Risk in firmwide Fraud working groups, providing subject matter expertise and partnership. This role will be part of the CCB Risk organization and will provide cross functional leadership and be a peer and trusted colleague to many product owners, as well as business functions, across both CCB and Commercial and Investment Bank (CIB). This role includes a high level of collaboration with internal and external partners to refine the product strategy and deliver on business commitments.
Job Responsibilities :
- Drive engagement and interact with senior business leaders, leveraging strong business and fraud knowledge and expertise.
- Engage with technology executives, business leaders, Chief Risk Officers and Heads of CCB Risk and Fraud Center of Excellence on the product roadmap(s) and technology capabilities for the Monetary Fraud Risk area product.
- Lead a team that supports the Fraud loss line owners, software developers and engineers.
- Drive the agile process with deep acumen of the agility operating model.
- Build a deep understanding of impacted customers, including both internal stakeholders and external / end users and customers.
- Manage teams in a highly technical environment, including the management of product vision, roadmaps and product backlogs across multiple monetary areas, value proposition, sprint planning/review, and iterative releases.
- Migrate platforms, services, and applications in large scale, end to end modernization efforts
- Develop and deliver new, innovative product features to manage fraud, in close partnership with key product areas involved in the end to end customer journey.
- Coordinate with other Product teams, building relationships and rapport to exert influence across many disparate areas to gain consensus and drive solutions.
- Support the fraud community and manage a myriad of stakeholders across CCB and CIB business and product areas.
Required qualifications, capabilities, and skills.
- 10+ years' experience in product ownership/management, financial services industry and management and 2+ years actively involved in an Agile/Scrum environment
- Fraud experience, either in a Product environment or within Fraud Strategy / Fraud Operations leadership
- Comfortable utilizing Jira, Confluence
- Demonstrated leadership in product development (taking products from conception to release), as well as experience with project and stakeholder management
- Understanding and experience with identifying and building/managing controls
- Experience in working with and leading data-driven organizations
- Knowledge of development and project management methodologies, best practices, and tools (Agile, Scrum, Kanban)
- A willingness to help and share knowledge with other team members
- Experience in working with diverse teams, involving different cultures / locations
- An experienced leader of cross product initiatives in complex environments
- Bachelor's or Master's degree in Finance, Accounting, Economics, Business Management, Computer Science, Informatics, Engineering or other relevant field
Preferred qualifications, capabilities, and skills
- Extensive experience in Fraud Management specifically in monetary transaction types (e.g. wires, check, point of sale)
- AWS Certification(s) with experience implementing AWS and/or other cloud services.
- Experience working with financial services risk organizations
- Versed in Software DevOps and Cloud Operating Models
- A Master's degree in a technical discipline, or the background and experience that demonstrates a similar level of strong programming skills and practices
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.