Rib Room Assistant General Manager - Omni Hotels & Resorts

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

About the Rib Room:
Located in the heart of New Orleans, the Rib Room Restaurant is renowned for its timeless charm, exceptional cuisine, and warm hospitality. Join us in continuing this tradition of excellence and creating unforgettable dining experiences for our guests.

Job Title: Assistant Restaurant General Manager – Rib Room Restaurant

Position Overview:  The iconic Rib Room Restaurant is seeking an experienced and dynamic Assistant Restaurant General Manager to join our leadership team. This position supports the Restaurant General Manager in overseeing all aspects of daily operations, ensuring the highest levels of service, quality, and guest satisfaction. The ideal candidate will have a passion for fine dining, strong leadership skills, and a proven ability to drive operational excellence.

Key Responsibilities:

• Operational Leadership:
• Assist the General Manager in managing day-to-day restaurant operations, ensuring smooth and efficient service.
• Supervise and support front-of-house (FOH) and back-of-house (BOH) staff to maintain high standards in service and food quality.
• Ensure compliance with health, safety, and sanitation regulations.
• Guest Experience:
• Monitor the guest experience to ensure exceptional service and address any concerns promptly and professionally.
• Foster a warm and welcoming atmosphere that reflects the Rib Room’s reputation for excellence.
• Staff Management:
• Recruit, train, and develop team members to maintain a skilled and motivated workforce.
• Assist in scheduling to ensure proper staffing levels while controlling labor costs.
• Conduct performance evaluations and provide coaching and feedback to staff.
• Financial Performance:
• Support the General Manager in achieving financial targets, including revenue, cost control, and profitability.
• Monitor inventory levels and coordinate with suppliers to manage ordering and cost-effective purchasing.
• Assist in analyzing financial reports and identifying areas for improvement.
• Menu & Service Development:
• Collaborate with the culinary team to ensure menu consistency and quality.
• Assist in planning and executing special events, promotions, and seasonal offerings.
• Team Collaboration:
• Act as a liaison between the General Manager and the staff to ensure clear communication and alignment of goals.
• Step into the General Manager role in their absence, maintaining operations seamlessly.

Qualifications:

• 3–5 years of experience in restaurant management, preferably in fine dining or upscale establishments.
• Strong knowledge of food and beverage service, including wine and spirits.
• Proven leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in restaurant management software and POS systems.
• ServSafe certification (preferred) or willingness to obtain.