Rialto CA Desktop Support - Resource Logistics, Inc.

Location : Rialto CA

Rate :$24/hour on W2 (No Benefits)

Responsibilities :-

Image and configure laptops and desktops for distribution to onsite, remote users and special projects.

Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer s end users

Route problems to internal 2nd and 3rd level IT support staff.

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

. Provide knowledge transfer of End User Computing operations

Technical Requirements

Disciplined, systematic problem solving skills required.

Hands-on work experience with the following Windows Operating systems

Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008,

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, Client Service Center, client Service Center or service NOW.

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.

Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and , player issues.

VPN and remote dial-in users

Support for laptop, desktops, and printers

iPhone and Android mobile device support

Others: Adobe Acrobat and other common desktop applications like WinZip, etc.