Revenue Operations Analytics Specialist - Crisis Prevention Institute

Our Story:

Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

As a member of the team, you can expect to:

• Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
• Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
• Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.

The Role:

The Revenue Operations Analytics Specialist supports functions in the Sales department at CPI. These functions include planning, monitoring metrics, reporting, providing strategic insights, and assisting sales program implementations. The Revenue Operations Analytics Specialist is responsible for supporting the overall productivity and effectiveness of the Sales team. This role will be the liaison to the other Revenue Operations positions within CPI.

What You Get To Do Everyday:

• Collaborate with Business Partners on new technology and initiatives impacting data and reporting.
• Provide business analytics, including revenue, customer, and market analysis.
• Work closely with senior leadership to manage and plan program budgets and executive reporting and analysis.
• Partner with the Revenue Operations Analyst to understand the business's reporting needs and deliver reports, proposals, and presentations as needed.
• Support the Sales team with growth-focused customer reporting and territory or market-specific data-driven insights.
• Develop and deploy key performance indicators (KPIs), metrics, and dashboards to improve sales effectiveness and productivity.
• Create and enhance business processes and tools that support the Sales team.
• Develop strong collaborative relationships with key stakeholders across CPI.
• Manage multiple concurrent projects and drive initiatives in a cross-functional environment.
• Find and resolve gaps in the sales process, innovating the Sale’s team processes, enhancements, modifications, and best practices.
• Comprehend, extract, and analyze information from various data sources for ad-hoc and reporting/dashboard needs.
• Support other roles on the Revenue Operations team through cross-training for short-term backup
• Perform other position-related duties as assigned.

You Need to Have:

• Bachelor’s degree in an analytical field such as computer science, engineering, mathematics, business, or a related field
• Three years or more of work experience in a results-driven business role, preferably in Operations, Sales, or Customer Success
• Experience working with Microsoft Suite Products, including Power BI
• Ability to communicate and visualize data to various levels and departments
• Ability to meet deadlines and manage project delivery
• Ability to multitask, prioritize and organize efficiently
• Accountability for work produced
• Advanced analytical and problem-solving skills
• Excellent report-building and presentation skills
• Strong business acumen and strategic thinking ability
• Strong attention to detail
• Positive attitude, high-energy
• Well-developed interpersonal skills, negotiation, writing, speaking, and listening skills

We'd Love to See:

• Experience working within a Sales, Finance, or Business Intelligence (BI) team
• Knowledge of Microsoft Dynamics Customer Experience (CE) and/or Finance and Operations (FO)
• Knowledge of SQL

What We Offer:

• $70,000 - $80,000 annual salary
• Annual company performance bonus
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, diversity of thoughts and beliefs, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.