Revenue Operations Analyst - Empower Pharmacy

Position Summary:

At Empower, we are seeking a dynamic Revenue Operations Analyst to join our vibrant Sales Operations team. This role is not just a job; it's a mission to drive Empower towards unprecedented heights of success by harnessing the power of data and analytics. You'll be the linchpin between our Sales, Marketing, Customer Service, and Finance teams, providing actionable insights that fuel our growth and innovation.

 

As a Revenue Operations Analyst, you will be at the heart of our sales engine, crafting and refining the strategies that propel us forward. Your role involves a rich tapestry of responsibilities, from sculpting sales data into compelling narratives for our leadership to ensuring our sales warriors have the intelligence they need to thrive. You will champion the cause of data-driven decision-making, transforming raw numbers into strategic assets that guide our path.

 

Your day-to-day will be filled with opportunities to shine and innovate. You'll master the art of storytelling through data, using cutting-edge tools to bring clarity and insight to complex information. With your expertise, our sales compensation processes will not only be efficient but also inspiringly fair and motivating.

 

You will be a beacon of operational excellence, automating and streamlining processes to ensure our team's focus remains on what they do best: empowering lives through our products. Every dashboard you create, every insight you uncover, and every strategy you support will directly contribute to our mission of making quality healthcare accessible to all.

 

This role is more than a job; it's a chance to make a tangible impact in a company that values innovation, quality, and service above all. Join us and become an integral part of Empower's journey to redefine healthcare.

Duties and Responsibilities:

• Crafts and refines a suite of reports with a rhythmic cadence—daily, weekly, monthly, and quarterly—leveraging advanced business intelligence tools and platforms like Salesforce to ensure precision, accessibility, and organizational coherence.
• Responds with agility to provide in-depth ad hoc analyses, addressing urgent organizational needs and challenges, thereby supporting informed decision-making at critical junctures.
• Streamlines workflows to foster a seamless flow of information and collaboration across departments, enhancing the synergy between Sales, Marketing, Customer Service, and Finance.
• Oversees the sales compensation framework, from conceptualizing equitable compensation plans to ensuring timely and accurate payouts, thereby driving motivation and performance within the sales team.
• Employs data analytics to illuminate paths toward achieving sales objectives, offering insights that inform strategies and tactics.
• Collaborates closely with the sales team to dissect performance metrics, identifying levers for enhancement and areas ripe for innovation.
• Proactively dives into business analytics to unearth opportunities and challenges, spotlight trends, and communicate strategic proposals to leadership, thereby shaping the future direction of sales initiatives.
• Upholds exemplary standards of data integrity and hygiene, ensuring the reliability and trustworthiness of our data ecosystem, which forms the backbone of our strategic decisions.
• Keeps a pulse on customer pricing dynamics, ensuring our offerings remain competitive while aligned with Empower's value proposition.
• Monitors and analyze account sales metrics to identify and capitalize on revenue recovery opportunities, ensuring financial health and growth.
• Curates weekly sales dashboards for leadership, providing a panoramic view of sales health and momentum, enabling strategic pivots and decisions.
• Champions a culture of data-driven decision-making by establishing robust systems for data collection and maintenance, ensuring our CRM becomes the unequivocal source of truth and insight.
• Guides sales leadership with data-driven counsel, translating complex data sets into actionable intelligence that informs strategic decisions.
• Engages in campaign planning and post-campaign analysis, extracting insights to refine future marketing and sales strategies, thereby enhancing campaign efficacy and ROI.
• Diligently tracks pharmacy back-order lists, ensuring operational continuity and customer satisfaction by mitigating supply chain disruptions.
• Innovates through automation, streamlining data collection and reporting processes to enhance efficiency and focus on strategic tasks.
• Leverages cutting-edge tools and technologies to minimize manual effort in repetitive tasks, elevating operational efficiency and enabling the team to focus on strategic initiatives.
• Aligns closely with sales strategies, adapting to business needs and contributing to the strategic direction of sales efforts, ensuring alignment with Empower's overarching goals and vision.
• Fulfills other duties as they arise, demonstrating flexibility and a can-do attitude that matches the dynamic nature of our mission at Empower.

 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the work day and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands.

 

Knowledge and Skills:

• Knowledge of Pharmacy Management systems preferred.
• Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies a plus.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications:

• Bachelor’s degree in data science, Business Analytics, or Operations Management and 1 year of experience as a Data Analyst or related field required; or, 3 years of experience as a Data Analyst or related field in lieu of a degree.
• Experience with tools such as Excel, Standard Query Language (SQL), and data visualization (e.g., Tableau, Power BI) required.
• Experience with Microsoft Office Suite or other related software required.  
• Experience with CRM (Salesforce highly preferred). 

Benefits:

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

 

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.