Revenue Manager - Omni Hotels & Resorts

Overview

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

The Revenue Manager will directly oversee the on-property Reservation Agents and Group Rooms Coordinators while supporting the DORM in the Revenue Management of the hotel.  

Responsibilities

• Support the DORM with reporting, including, but not limited to, providing daily/weekly reports (Daily Detail, RevMerch reports, 14- Day Operations report, Groups Approaching Cutoff reports, Flash report, etc.) based on the timeline identified by the DORM.
• Input reservations into the system from internal and external sources.
• Serve as the main point of contact for all ESP and wholesale account reservations.
• Maintain thorough knowledge of hotel packages, services and events and communicate these to Omni Reservations, GDD, and Hotel Detail each month.
• Maintain No Show, Early Departure, and Walk revenue reports.
• Manage and maintain all FIT reservations, production and collection efforts while maintaining the contracts as the hotel liaison for all FIT accounts.
• Ensure the Reservation/Guest Experience Agents and Group Room Coordinators are well trained and receive ongoing training as needed on all systems including ORS, OPMS, FDC, Extranets, and SQL Server reporting.
• Attend daily group business review meetings and provide recommendations as to ideal mix, guest spend, etc.
• Assist with forecasting, as needed, in Envision.
• Maintain agent scorecards and call tracking for Guest Experience Agents and provide ongoing coaching to further the development of these associates.
• Conduct monthly OST meetings with the Reservations team.
• Have weekly 1:1s with the Guest Experience Agents and Group Rooms Coordinators and Reservations.
• Oversee departmental outings monthly/quarterly.
• Work closely with the DORM to maintain all SOPs/LSOPs and training manuals pertaining to Reservations and Opera.
• Oversee and manage the Group Room Coordinator and Guest Experience Agents.
• Interview and select new Group Room Coordinators and Guest Experience Agents with the input of the DORM.
• Prepare and conduct performance appraisals for Group Room Coordinators and Guest Experience Agents.
• Responsible for the scheduling for the Group Room Coordinators and Guest Experience Agents.
• Conduct a daily reservation stand up meeting to discuss and coordinate which tasks the Group Room Coordinators are prioritizing each day.
• Maintain an efficient and professional working environment with open communication.
• Ensure that all calls and emails are acknowledged on a timely basis to internal and external customers.
• Ensure the Group Room Coordinators and Guest Experience Agents can describe all resort accommodations, including rooms, golf, spa, outlets, packages, and meeting space) and effectively sell upgrades and suites.
• Provide the Reservations team with outlet information and the Daily Detail on an ongoing basis.
• Build/Cancel Group blocks and enter rooming lists in ORS, as needed.
• Proactively load new ‘Events’ on the Daily Detail.
• Attend and participate in weekly RevMerch meetings.
• Conduct/Chair the RevMerch meeting in the absence of the CDORM (as needed).
• Attend monthly property package meetings and work to resolve package issues.
• Maintain strong communication lines and relationship with Omni CRO for packages, hotel detail, special promotions, access exclusion management, etc.
• The ideal candidate should be efficient in Opera, Ideas G3, Expedia Partner Central, Booking.com, Travelclick Demand 360, and OTA Insights.
• Knowledge of Omni’s SQL reporting and have the ability to analyze the metrics to provide sound recommendations and business decisions.
• Close out the house and make rate changes in Ideas, as needed.
• Understand how to build rate codes and package elements in Opera.
• Monitor revenue strategy in the absence of the CDORM, including reviewing rate parity, adjusting sell rates in Ideas, and updating restrictions in Opera.
• Understand and communicate market trends and communicate to senior leadership on an ongoing basis.
• Monitor the competitive set’s sell strategies and packages and discuss at RevMerch meetings.
• Review room type efficiencies and communicate recommended changes, as needed.
• Have the ability to review and analyze STR.
• Work with peers in other revenue departments to provide recommendations on dynamic pricing for Meeting Space, F&B menus, etc.
• Help set seasonal revenue and marketing strategies; attend monthly marketing meetings with the CDORM and Marketing Manager.
• Work with the Central Director of Revenue Management, General Manager and Director of Sales & Marketing to ensure that all strategies are communicated to the Reservations, Sales and Operations teams.
• Contribute to the development of the annual and seasonal marketing plan.
• Understand current Demand Generation climate and provide recommendations on rooms and total guest spend.
• Communicate with Directors of Front Office regarding anticipated occupancy, Omni Upsell program, Package offerings and other cross-selling opportunities.

Qualifications

• This role is property based
• Minimum of 2 years of Reservations or Revenue Management experience is required.  2-5 years of experience in the hotel hospitality industry is required.
• Minimum of 2 years of supervisory experience is required. Supervisory experience within the hospitality industry preferred.
• Understands Revenue Management theory and practice for rooms, F&B and other revenue streams
• Very Proficient in the understanding and utilization of the STAR report as a revenue management tool.
• Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in OPMS, ORS, PMS, FDC, Envision, Extranets, G3, and SQL Server reporting is preferred.
• Ability to analyze and interpret complex spreadsheets
• Detail-oriented with the ability to perform critical analysis
• Ability to deliver presentations in a concise, well-organized manner
• Excellent organization skills, manages time well, correctly prioritizes and is flexible
• Ability to work well under pressure and meet deadlines
• Ability to manage and collaborate with outside departments and associates
• Ability to teach, train, coach and maintain accountability
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
• High school diploma required; college degree preferred.
• Appropriate professional appearance and demeanor
• Demonstrates self-confidence, energy and enthusiasm

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.