Returns Administrator Solon - Apidel Technologies

Returns Administrator - Solon, OH

6 Month Contract

Monday-Friday daytime hours

Role: Onsite

Job Duties:

Responsible for the Returns process, included but notlimited to initial return validation, RMA creation in ERP system, approvalcoordination and post RMA activity as need

Work with warehouse to ensure returned material isreceived into stock quickly and accurate

Meet daily productivity / workflow expectations set bymanager

Work with Contract Manufacturers to process RMAs at theirfacility

Coordinate stock buy back scrap process

Coordinate carrier claims

Work with Transportation and Customers department to helpresolve open sales order shipment issues

Ensure a high level of customer service is delivered tointernal and external customers, in accordance with the Department objectives.

Attend or manage weekly meetings with all parties toensure quick closure to all RMAs.

Work closely with internal departments such as Sales,Operations, Accounting, Customer Service, Technical Support, and Logistics,

Effectively interprets and communicate information fromERP system.

Managing multiple mailboxes & the effective resolutionof a high volume of customer emails

Review current processes on a regular basis and implementnew processes as required

Provide RMA process training as needed

Experience:

One to three years customer service experience and/orrelated experience

Strong written and oral communication skills

SAP experience preferred

Proficient in Excel