Returns Administrator/ Customer service from Apidel Technologies

Position: Returns Administrator/ Customer service

Location: St. Louis, MO 63106

Duration: 6+ months contract with higher extension possibilities

40 hours a week

Shift time: 1^st Shift

Pay rate: $25/hr. on W2 without benefits

Job Description

Roles and Responsibilities:

• Responsible for the Returns process, included but not limited to initial return validation, RMA creation in ERP system, approval coordination and post RMA activity as need
• Work with warehouse to ensure returned material is received into stock quickly and accurate
• Meet daily productivity / workflow expectations set by manager
• Work with Contract Manufacturers to process RMAs at their facility
• Coordinate stock buyback scrap process
• Coordinate carrier claims
• Work with Transportation and Customers department to help resolve open sales order shipment issues
• Ensure a high level of customer service is delivered to internal and external customers, in accordance with the Department objectives.
• Attend or manage weekly meetings with all parties to ensure quick closure to all RMAs.
• Work closely with internal departments such as Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics,
• Effectively interprets and communicate information from ERP system.
• Managing multiple mailboxes & the effective resolution of a high volume of customer emails
• Review current processes on a regular basis and implement new processes as required
• Provide RMA process training as needed

Education Requirements:

• One to three years customer service experience and/or related experience
• Strong written and oral communication skills
• SAP experience preferred
• Proficient in Excel