Retail Success Manager - Vivid Impact

About Vivid Impact:

Vivid Impact has been at the forefront of the graphic communications industry for over 40 years, transitioning from a small commercial printing service to a pioneering full-service graphic communications company. With a team of approximately 350 members, we have established a global presence and are committed to delivering excellence through innovative creative technology, print solutions, and unparalleled customer service.

Job Overview:

The Retail Success Manager is a key relationship-builder and strategic consultant responsible for deepening partnerships with assigned Convenience Store (C-Store) clients. Acting as an extension of Vivid Impact, this role involves managing client onboarding to our Precision POP/Precision POP APP platform, offering cost optimization strategies, and driving customer retention and growth. The Retail Success Manager also leads special projects and conducts quarterly onsite visits and business reviews to ensure client satisfaction and operational excellence.

Work Schedule & Travel Details:

Flexible schedule; Remote position.

50% travel required for client visits, industry events, and corporate meetings.

Compensation Details:

$80,000 Base Salary + Additional Bonus Opportunities.

What You'll Do:

• Forge strong relationships with assigned Convenience Store Partnerships, acting as a consultant and business advocate.
• Lead and onboard partners to the Precision POP and Precision POP APP platforms.
• Work closely with the Retail Success Director, National Sales Director, and President to support new sales, active RFPs, and overall business strategy.
• Monitor industry trends through newsletters, blogs, events, and provide best practices to clients.
• Engage in strategic industry events and become a recognized expert in the Convenience Store vertical.
• Perform regular visits and business reviews with key clients to assess and optimize their marketing, material costs, and sales plans.
• Coordinate with Project Managers to ensure timely and quality delivery of services.
• Develop and lead presentations and training sessions for clients.
• Directly responsible for customer retention, growth, and overall goodwill of the partnership.
  

What We're Looking For:

• Bachelor's degree in Marketing, Business Management, or a related field preferred.
• At least 5 years of Account Management experience in the Convenience Store Industry.
• Proven ability to drive results proactively and operate with a high degree of autonomy.
• Strong communication, presentation, and relationship-building skills.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Must be able to travel 50% of the time, including visits to Vivid Impact corporate offices, industry events, and client goodwill meetings.
  

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.